Customer Solutions Tech Support (Remote- work from home!)
Customer Solutions Tech Support - (Remote)You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone.The pay for this position is $11 per hour.Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more!Critical functions/Responsibilities:Provide technical and customer support via telephone for inbound callsDevelop extensive knowledge of our management system's varied product line and installation processesEducate customers on the use of our management system home systems and productsUse our management system to troubleshoot varying degrees of technical support problems for customersCreate service tickets for issues not able to be resolved over the phoneAccurately record customers technical issuesAnswer customers billing questions/concernsProficient communication abilities (verbal and written)Expertise to solve unique technical problemsMust be able to multi-task while using different internal programsExpertise to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phonePassion for providing quality customer serviceExpertise to envision product scenarios in order to help customers solve problemsMust feel comfortable with de-escalating phone callsExpertise to adapt to system/process changes quickly while retaining new infoMust be able to work 5 weekdaysMust have 100% attendance during the four week trainingExpertise to adhere to a strict attendance/punctuality policyMin Requirements:Must have a consistent internet speed of five mbps download and 2.5 mbps upload, provided by an Internet Service ProviderThe workplace must be in a secluded portion of the home where passersby cannot view the screen or customer details, preferably in a room with a door or divider that closes it off from the rest of the home.Required requirements:Expertise to successfully pass experience investigationMust be at least eighteen years old (per Industrys requirement)Must be able to commit to six months in the departmentHigh-school degree or equivalent preferred but not requiredCall center experience desired but not required6+ months of customer service experience wantedTo Become A Member: Please visit www.mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your requirements and work history. Please reference agent id code MJOLLAURIE on your registration submission.Please feel free to call today if you have further job related questions about our company at 1-405-418-XXXX.
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September 20 on Get Customer Service Jobs