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Customer Services Representative - Remote
Location:
Bozeman, MT
Description:
About Us:Ovex Technologies Ltd., a distinguished BPO and IT solutions provider, is driven by the vision to Think, Innovate, Grow. We specialize in delivering tailored and customer-centric services, including Inbound & Outbound Services, Technical Support, Live Chat Support, and Medical Billing Services. Our commitment is to empower businesses, streamline operations, and foster growth. Experience the innovative and growth-oriented approach of Ovex today.A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Responsibilities Customer Service Responsibilities list: Manage large amounts of incoming phone calls Generate sales leads Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Provide accurate, valid and complete information by using the right methods/tools Meet personal/customer service team sales targets and call handling quotas Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Keep records of customer interactions, process customer accounts and file documents Follow communication procedures, guidelines and policies Take the extra mile to engage customers Requirements and skills Proven customer support experience or experience as a Client Service Representative Track record of over-achieving quota Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively High school diploma
Company:
Ovextech
Posted:
November 18 on Manatal ATS
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More About this Listing: Customer Services Representative - Remote
Customer Services Representative - Remote is a Customer Service Customer Service Representative Job at Ovextech located in Bozeman MT. Find other listings like Customer Services Representative - Remote by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Services Representative - Remote is a Customer Service Customer Service Representative Job at Ovextech located in Bozeman MT. Find other listings like Customer Services Representative - Remote by searching Oodle for Customer Service Customer Service Representative Jobs.