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Customer Service Trainee
Location:
Falls Church, VA
Description:
We are an outsourced marketing agency looking for a Full Time Customer Service Trainee to join our Falls Church office on a permanent basis.You will work with our Marketing Associates and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. This role offers you the opportunity to work in a national firm that offers excellent career progression. Customer Service Trainee Core Responsibilities: Provide high-quality in-person service to each of our clients Manage daily client sales transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures Maintain client confidentiality at all times Research, follow-up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists Communicates clearly with staff in a timely and professional manner Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Our company holds four key values: Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs Honesty: If you want to be trusted personally or professionally, you must be honest Growth: We measure growth by the tenacity in someone’s work ethic, which guarantees an outstanding outcome Professional Development: Professional development comes from a commitment to excellence. “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” - Vince Lombardi Essential Skills: Clear written and verbal communication skills Strong relationship management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Business acumen in the marketing, sales, and client relations field is preferred Must understand and comply with applicable regulations and standard operational procedures Must ensure that all sales transactions are executed properly and meet compliance guidelines Powered by JazzHR
Company:
Eci Consulting Group
Posted:
November 13 on The Resumator
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More About this Listing: Customer Service Trainee
Customer Service Trainee is a Customer Service Customer Service Representative Job at Eci Consulting Group located in Falls Church VA. Find other listings like Customer Service Trainee by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Trainee is a Customer Service Customer Service Representative Job at Eci Consulting Group located in Falls Church VA. Find other listings like Customer Service Trainee by searching Oodle for Customer Service Customer Service Representative Jobs.