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Customer Service Specialist | Customer Service Representative in Customer Service Job in Kalamazoo1

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Customer Service Specialist

Kalamazoo, MI

Spanish or Portuguese BILINGUAL - Job Functions: Creative services/Design, Operations - Other, Sales - Job Summary:This position will work closely and proactively with Kalsec Sales, Operations and Supply Chain teams to deliver a superior experience to our customers, targeting first contact resolution. The Customer Experience team strives to create loyalty with all customers by treating every interaction as an opportunity to both meet needs and exceed expectations. Customer Experience Specialists will assume responsibility for taking a proactive role in managing customer needs by researching, problem solving, and generating information and solutions. This person also will have a positive, team-oriented attitude with a strong desire for continuous learning. Essential Job Functions: Provides dedicated service regarding orders, sample requests, documentation requests, returns, credits, complaints, and invoices. Support customer order fulfillment by working closely with a cross functional team including Sales Support, Regulatory Affairs, Logistics, and Planning to ensure that all transactions and processes meet external compliance and regulatory requirements ?Continuously self-educate to improve the knowledge of Kalsec procedures, products, sales process, freight carriers / transportation options, and the food and beverage industry in general. Qualifications: Education/Experience/Skills:Required: High School Diploma or equivalent 3-5 years Customer Service Experience Fluency in Spanish Must be able to work a schedule equivalent to 11am * 8pm EST, can be located anywhere in the USA. Excellent interpersonal, communication, and customer service skills Ability to succeed in a dynamic, fast paced work environment Ability to thrive in a cross-cultural work environment Positive Phone Etiquette (*speak with a smile*) Order Entry Experience Detail and solution-oriented approach Tactful and skilled in conflict resolution Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.) Desired: Bachelor*s degree, preferably in business or related discipline International Business Knowledge Fluency in Portuguese
High School, 2 To 5 Years
October 13 on LatPro
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job located in Kalamazoo MI. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.