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Customer Service Specialist | Customer Service Representative in Customer Service Job at Sungage F1

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Customer Service Specialist

Location:
Oakland, CA
Description:

For over a decade, the Sungage team has been comprised of talented and passionate professionals who are dedicated to building deep-rooted customer partnerships. They do it by approaching their day-to-day interactions with unconditional friendliness combined with exceptional expertise. From generous benefits to frequent community-building events to our employee Inclusion Working Group to our monthly employee Happiness Survey , we believe that creating a great culture and treating our people right is essential to a thriving, successful business.We are looking for a Solar Finance Specialist in our Oakland office. The perfect candidate is a flexible and enthusiastic problem solver who thrives in a small-team environment and is motivated by a desire to help the customers and partners who call Sungage every day. The Solar Finance Specialist will take the lead in answering customers’ questions and managing the day-to- day flow of projects moving through the sales and installation process. This is an excellent opportunity for someone with outstanding customer service and problem-solving skills to learn about renewable energy finance and solar project management. Day to day, your responsibilities will include: Providing excellent support to our installers and customers by resolving or escalating all customer inquiries (phone and email) Being the Expert-On- The-Line for all inquiries about Sungage’s product offerings Managing day-to- day flow of projects towards funding Educating Installers and Customers about Sungage Financial products and platform Checking project documents for accuracy and compliance with product requirements Accurately preparing documents for submission to financing partners You’re the right person if you: Possess outstanding Customer Service skills – a passion for helping solve problems Have the ability to establish priorities and proactively resolve problems in a fast-paced environment Communicate effectively over multiple platforms (phone, email, chat, etc.) Are flexible, and utilize problem-solving skills with a dedication to always getting it right Possess meticulous attention to detail Have a strong desire to learn about renewable energy finance models and the solar energy market Have experience with Microsoft Office Suite and Cloud-based software (Salesforce, Google Docs, etc.) Have experience with working on a small, collaborative team Are willing to work occasional Saturdays and flexible evenings Sungage Financial is an affirmative action-equal opportunity employer. We believe diversity and inclusion are essential to living our values, achieving our business goals and building a stronger company. We welcome applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age, religion, physical or mental disability, marital status, veteran status, or other factors protected by law. The Company For over a decade, Sungage Financial has been shaping the residential solar industry by bringing reliable and flexible financing solutions to the market. Solar is a growth industry as homeowners increasingly understand the benefits to the planet and seek to control their energy use and household budget. Through our offering, Sungage enables solar installers to build strong and resilient businesses while helping families save money and live more sustainably.Sungage is a welcoming environment of rapid change and constant growth. The key ingredients to our success are exceptional service and innovative technology and the amazing team that makes it all happen. The Company has offices in downtown Boston and Oakland. We offer a number of employee benefits, including stock options, 401k with matching, substantial paid time off, health coverage, health savings accounts, and commuter benefits. Sungage is a proud member of the Diversity, Equity, Inclusion & Justice Leadership Council within the Solar Energy Industries Association.Powered by JazzHR
Company:
Sungage Financial
Posted:
September 11 on The Resumator
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More About this Listing: Customer Service Specialist
Customer Service Specialist is a Customer Service Customer Service Representative Job at Sungage Financial located in Oakland CA. Find other listings like Customer Service Specialist by searching Oodle for Customer Service Customer Service Representative Jobs.