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Customer Service Representative
Location:
Greenwich, NY
Description:
Our company’s Customer Service Representatives act as a direct liaison between the client and customer. They will also provide product and service information, resolve emerging problems with efficiency and professionalism, and facilitate the enrollment process. The best Customer Service Representatives are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. Our Customer Service Representatives can put themselves in their customer’s shoes and advocate for them when necessary. Customer Service Representative Responsibilities: Provide customer support to new and existing customer accounts Identify and assess customers’ needs to achieve satisfaction and ensure long-term customer retentionBuild sustainable relationships and trust with customer accounts through open and interactive communicationDeliver quality product presentations and answer questions with honesty and transparencyMeet personal and customer service sales metrics and evaluate performance on a weekly basisHandle customer complaints, provide appropriate solutions and alternatives within the time limits; and follow up to ensure resolutionKeep records of customer interactions and transactions in accordance with the company confidentiality mandates Customer Service Representative Requirements: Experience in customer service, customer support, sales or related fieldTrack record of going above and beyond for customersStrong active listening skills and ability to build rapport with various personalitiesQuick learner and able to process constructive feedback in a positive mannerExcellent communication and presentation skillsAbility to multitask, prioritize, and manage time effectivelyHigh school degreePowered by JazzHR
Company:
Atlas Advanage
Posted:
November 12 on The Resumator
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Atlas Advanage located in Greenwich NY. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Atlas Advanage located in Greenwich NY. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.