This listing was posted on ApplicantPro, TalentPlusHire.
Customer Service Representative
Location:
Washington, DC
Description:
Job Title: Customer Service Representative Location: Washington, DC Job Overview We are seeking a Customer Service Representative who is enthusiastic, reliable, and customer-focused. In this role, you will be the first point of contact for our customers, handling inquiries, solving problems, and ensuring an outstanding customer experience. You will be expected to answer calls, respond to emails, and chat messages while demonstrating empathy and professionalism. Key Responsibilities: Handle Customer Inquiries: Respond to customer questions, concerns, and issues via phone, email, and live chat. Problem-Solving: Troubleshoot and resolve customer issues efficiently, ensuring a positive resolution. Product Knowledge: Stay updated with company products/services to provide accurate information and assist with customer inquiries. Feedback Collection: Identify and report common customer issues or feedback to the team for continuous improvement. Multitasking: Manage multiple inquiries simultaneously in a fast-paced environment while maintaining quality service. Collaboration: Work closely with other departments, such as Sales and Technical Support, to resolve escalated issues. Qualifications: High School Diploma or equivalent (Bachelor's degree is a plus). Excellent communication skills , both verbal and written. Problem-solving skills with a customer-first mindset. Proficiency in CRM software , such as Salesforce, Zendesk, or HubSpot (preferred). Ability to work in a fast-paced environment and handle high call/email volume. Strong multitasking abilities and attention to detail. Job Posted by ApplicantPro
Company:
Percepta House
Posted:
November 9 on ApplicantPro, TalentPlusHire
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Percepta House located in Washington DC. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Percepta House located in Washington DC. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.