This listing was posted on Manatal ATS.
Customer Service Representative
Location:
Baltimore, MD
Description:
The statements below are intended to describe the general nature and level of work being performed by associates assigned to this job. This job description is not intended to be an exhaustive list of all responsibilities and skills required of associates so classified.JOB SUMMARY: This position will provide premiere customer service to USALCO external customers across the United States, ensuring a positive, consistent customer experience with every interaction. Order Management (PO Receipt and acknowledgement / Sales order entry into Ross / Revisions / Monitoring). Ensure orders are processed to meet customer requirements; partner with USALCO plants and Logistics to ensure on-time order fulfillment. Extensive external and internal customer contact through order handling, problem solving and fielding general inquiries. Developed understanding of order-to-cash cycle and revenue recognition requirements Maintain solid customer relationships by handling questions and concerned with speed, accuracy, and consistency Able to function in a team environment, providing back-up and assistance when needed, without being asked This role is a hybrid position and candidate will be required to be in office 3 days and remote 2 days a week. You may be required to work across different US time zones Key Success Factors Ability to understand customer requirements Ability to interact with customers in a friendly and professional manner and to understand customer requirements Effective two-way communication with internal and external customers Proactive handling of customer orders and problem solving Ability to maintain positive attitude Tolerance for ambiguity Understanding of business success drivers Attributes/Skills Self-starter, able to work independently in a team environment Developed business acumen Excellent interpersonal communication skills: ability to adapt to different communication styles Attention to detail Ability to multi-task with minimal supervision Strong initiative and commitment Knowledge of MS Office EDUCATION: College degree strongly preferred but not required EXPERIENCE: Minimum of 5-year prior experience within a Chemical manufacturing environmentIntermediate Proficiency in Microsoft Office suitePreferred:Continuous Improvement activities such as LEAN; 5S; Six Sigma; etc.ERP experience such as Ross, FRQ or SAP ESSENTIAL FUNCTIONS: Routinely sits 80 to 90% of shiftBe flexible with work hours to meet demands of operation USALCO is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. As a general policy, USALCO does not offer employment visa sponsorships upon hire or in the future.
Company:
Usalco
Posted:
October 24 on Manatal ATS
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More About this Listing: Customer Service Representative
Customer Service Representative is a Customer Service Customer Service Representative Job at Usalco located in Baltimore MD. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative is a Customer Service Customer Service Representative Job at Usalco located in Baltimore MD. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.