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Customer Service Representative | Customer Service Representative in Customer Service Job at Horiz1

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Customer Service Representative

Location:
Michigan City, IN
Description:

POSITION SUMMARY Responsible for initiating, enhancing and maintaining customer relationships by providing Exceptional Service and Sensible Advice. CSR I generally has more than two years of background as a Bank Teller and has demonstrated a high degree of initiative and mastery of bank products and systems, yet may seek assistance for complex transactions. Work is typically performed at the Customer Service Desk but may also be at the Teller line. PRINCIPAL ACCOUNTABILITIES Represent the Bank to the customer in a courteous, professional manner in face-to-face and telephone communications. Develop and enhance customer relationships to identify cross selling and referral opportunities. Accountable for meeting deposit, sales, origination and referral goals. Expert knowledge of bank processes, products, services and resources as well as banking regulations. Provide timely, efficient, and accurate service in processing transactions in accordance with all regulations, policies and procedures. Actively protect confidentiality of customer and account details. Demonstrate Horizon Bank's commitment to the communities in which we serve through active involvement in local organizations and events. DUTIES • Originate new deposit accounts including checking, savings, ATM/Debit Cards, money market, CDs, IRAs and commercial accounts • Originate consumer loans including personal loans, installment loans, home equity loans and lines of credit • Perform account maintenance in compliance with work procedures. Process basic life event changes such as POD beneficiary payments. • Update customer account info. Recommend and execute product offerings to meet customer's changing needs. Encourage electronic banking and e-statement participation and educate customers on digital banking options such as mobile checking and online bill pay services. • Develop ongoing relationships with customers and provide guidance, education and recommendations regarding bank products and services such as business, commercial and mortgage lending as well as trust services. • Perform all work in compliance with established regulations, policies, Standard Operating Procedures (SOPs) and instructions. • Participate in all office marketing and sales projects, which include personal contacts, telephone sales, direct mail and promotions. • Support customers by processing teller transactions as needed. • Support teller team in achieving branch goals through daily debriefs, contest engagement and referral coaching. • Examine and verify authenticity of financial instruments and present to the teller staff for processing. Report suspicious transactions or unusual occurrences to supervisor. • Address customer questions and concerns through investigation and corrective action. • Conduct and document periodic risk reviews and run reports as needed. • Maintain compliance with all regulations, policies, work procedures, and instructions. • Maintain customer confidence and protect bank operations by keeping info private and confidential. • Participate in ongoing skill, compliance, risk management and security training as required for the position and apply knowledge in daily tasks. • Other duties as assigned. REQUIREMENTS AND SKILLS • High-school certificate or equivalent with a min of 2yrs of background as a Bank Teller, CSR or the equivalent combination of banking, payment processing and professional sales background in a service-oriented. • Must successfully complete consumer lending training and consistently demonstrate the required level of mastery of the lending products and processes. • Strong sales initiative and expertise to develop ongoing customer relationships. • Present a professional image and communicate effectively with the public, co-workers, management, customers and others in a courteous, positive and professional manner. • Expertise to follow detailed instructions and a wide spectrum of procedures requiring sound judgement. • Expertise to perform basic mathematical computations using various business machines and/or computers. • Must have proficient typing and technical skills. CORE COMPETENCIES • Effective Questioning • Consultative Sales • Overcoming Objections PHYSICAL DEMANDS Reasonable accommodation may be made to enable individuals with disabilities to perform the key functions in compliance with the Americans with Disabilities Act (ADA). Physical Demand: Percentage of Time: • Communicate with customers, advisors and managers regarding banking transactions and issues. Able to exchange accurate info with others. 90-100% • Able to verify authenticity of financial instruments, forms, documents and signatures. Able to verify identity of customers, vendors and service providers. Able to observe actions of others to ensure safety and security of the facility. 90-100% • Constantly operate a computer and other office machinery such as calculator, copy machine, printer and telephone. 90-100% • Able to remain in upright stationary position at counter height of approx 48" for long periods of time. 50-75% • Able to grasp, move and sort forms and papers. 90- 100% • Regularly move about the branch to access teller line, file cabinets, storage drawers and various office equipment, such as cash counters and printers. 75-100% • Occasionally position self to reach heights between floor and 6'. EEO Employer/Vet/Disabled Keywords:customer service, banker, teller, relationship manager, csr, bank representative, representative, service representative, customer service respresentative, bank, Horizon Bank
Company:
Horizon Bank
Industry:
Accounting & Finance
Posted:
September 12 on HireCentric
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Customer Service Representative is a Customer Service Customer Service Representative Job at Horizon Bank located in Michigan City IN. Find other listings like Customer Service Representative by searching Oodle for Customer Service Customer Service Representative Jobs.