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Customer Service Representative | Customer Service Representative in Customer Service Job in Vanco1

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Customer Service Representative

Location:
Vancouver, WA
Description:

Job Functions: Customer service & support - Location: 2010-Vancouver Ofc Mgmt 99thSt Job TitleCustomer Service Representative Employee Type Employee Requisition Primary LocationVancouver, Washington Position overview Waste Connections looking for a Quick paced Customer Service Representative to join the team in Vancouver , WA. Previous waste background would be a huge plus! A typical schedule for this position is Monday-Friday from 8:30-5:00pm. Rate of pay is $14.75/Hr to start and will increase to $15.50/Hr after six months. As a Customer Service Rep with Waste Connnections, you will feel like you*re a part of a tight knit team that works together towards a common goal, making our Customer Service the best in the industry! Can you turn issues into opportunities? Are you looking for a great career with a outstanding company? Our employees are our most important asset and we do everything we can to support their growth and promote a positive culture. If you*re interested in finding out why our employees love working here so much, apply today! Work Hard Play Hard! We work in an environment where empowered, self directed All-stars know what they do is important and they feel the appreciation. We like to show this in a variety of ways including but not limited to: Team Building Events Food Trucks and BBQ*s Annual Company Picnic DUTIES AND RESPONSIBILITIES: Work in conjunction with other departments to resolve customer disputes * demonstrate the expertise to become proficient in the use of proprietary operational systems. Interviews customers and records interview info into computer for customer service, talks with customers by phone and in person, to receive orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines fees for service requested, collects deposits, prepares change of address records and issues discontinuance orders. Demonstrate effective use of software applications, at a min Word and Ms excel proficient. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service qualifications and resolve problems or complaints in a courteous manner Work in a fast paced, cooperative, high call volume environment with very detailed expectations Solicit sale of new or additional services. Assist in other areas as neededWORKING CONDITIONS AND PHYSICAL EFFORT:Work atmosphere is in a call center. Areas are clean, ventilated, and well lighted. CSR call areas can be noisy and work may be repetitious and stressful, with little time in between calls. Some calls are evaluated to ensure high standards. Also, long periods spent sitting, typing, or looking at a computer screen are very common.MIN JOB RESPONSIBILITIES:Expertise to read, write, comprehend and communicate in English.High-school diploma or equivalent preferred.2 yrs of Customer Service background in a high call volume atmosphere.Background with Word, Microsoft excel, and Email preferred. Typing and 10-critical skills are required.Excellent organization and communication abilities.Expertise to analyze and solve problems. Gather data, compile details, and prepare reports. Knowledge of waste industry is preferred. To be considered for any of our current openings you must complete an application at www.wasteconnections.com . Application details and additional instructions can be found once you select your position of interest. We offer great benefits including: medical, dental, vision, flexible spending account, longterm * short-term disability, life insurance, 401K retirement and unlimited opportunities to *Connect with Your Future*. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) Job responsibilities: Education: Language: Certification(s): Competencies: Responsibilities: Skills: See Position description
Education/experience:
High School
Posted:
June 13 on LatPro
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