This listing was posted on ApplicantList.
Customer Service Representative Team Lead
Location:
Orlando
Description:
Work doesn't have to be boring, come have fun with us! WHAT WE DO: VENU+ (through its three brands, ScooterBug, BEST Lockers & CTM Group) is the preeminent global provider of guest mobility, storage and entertainment solutions across high traffic destinations. In order to maintain a fulfilling work environment that propels the performance of an industry-leading service partner, we recruit the most talented individuals to become a part of our team. Our collaborative culture and global presence create a stream of new and fresh opportunities to shape the future and advance our company. We value your unique perspective, expertise, curiosity, and ambition. ENJOY GREAT BENEFITS! HEALTHCARE BENEFITS: Medical, Dental, Vision, Health Savings Account, Flexible Spending Account ADDITIONAL BENEFITS : 401(k) employer match with Roth and Traditional Options, Basic Life/AD&D, Voluntary Life/AD&D Short-Term Disability WORK/LIFE BALANCE : Holidays, Paid Time Off, Family and Medical Leave, Military Leave AND MANY MORE! WHAT WE ARE LOOKING FOR: The Customer Service Representative Team Lead will interact with customers to plan and book reservations for Venu+ products. This position must be knowledgeable about our products and services as well as anticipate customer needs, suggest alternatives, and problem solve . The role will interact with customers in a professional manner while exhibiting diplomacy and tact when handling and resolving complaints to ensure a positive customer experience. The Customer Service Representative Team Lead will work closely with Assistant Call Center Manager to complete all tasks, training and day to day operations of the call center. WHAT YOU'LL DO: Provides professional and great customer service Responds efficiently to customer requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas Enters reservations into the computer according to standard operating procedures Follows all company policies and procedures; ensures personal appearance is clean and professional Completes responsibilities with a minimal amount of supervision Follow written instructions and documented procedures Performs other related duties as assigned Communicate clear instructions to team members. Assist Reservations Supervisor with escalations and day-to-day operations. Assist Reservation Supervisor with Call Volume, Breakdown reports Lead Team when Reservations Supervisor is not present Train and Coach Reservation Agents Reports all Policy and Procedures violations to Reservations Supervisor WHAT YOU'LL BRING: High school diploma or equivalent Customer service experience preferred in hospitality or entertainment industry Ability to work a flexible, changing schedule with regards to days and hours Strong people skills and good at conflict resolution - is a team player Ability to communicate effectively, verbal and written Proficient in Microsoft Office products Excellent attention to detail Professional demeanor Ability to multi-task in a fast-paced environmen Work with us and turn your job into a job you'll love! Job Posted by ApplicantPro
Company:
Scooterbug Best Lockers
Posted:
January 25 on ApplicantList
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantList
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Representative Team Lead
Customer Service Representative Team Lead is a Customer Service Customer Service Representative Job at Scooterbug Best Lockers located in United States. Find other listings like Customer Service Representative Team Lead by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Representative Team Lead is a Customer Service Customer Service Representative Job at Scooterbug Best Lockers located in United States. Find other listings like Customer Service Representative Team Lead by searching Oodle for Customer Service Customer Service Representative Jobs.