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Customer Service Representative (Phone Support) | Customer Service Representative in Customer Serv1

This listing was posted on Manatal ATS.

Customer Service Representative (Phone Support)

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Location:
Nashua, NH
Description:

Job Responsibilities 1. Customer Service: Respond to customer inquiries via phone, provide timely responses to customer needs, resolve customer issues, and enhance customer satisfaction. 2. Communication Coordination: Maintain timely communication with the headquarters in China to ensure smooth information flow. 3. Customer Guidance: Guide customers toward a positive perception of the company, alleviating any negative perceptions. 4. Issue Summarization: Summarize and analyze the primary after-sales and customer issues, and promptly escalate unresolved issues to the Research and Development team and Field Application Engineers (FAE). Job Requirements 1. Experience: Experience in robotic phone customer service is preferred. 2. Communication Skills: Excellent communication skills with the ability to listen and understand customer needs. 3. Team Collaboration: Ability to collaborate with a multinational team and possess cross-cultural communication skills. 4. Problem Solving: Capable of quickly resolving problems and maintaining professionalism under pressure. 5. Customer Focus: A customer-centric approach, actively maintaining and enhancing customer relationships.
Company:
Forestown
Posted:
October 25 on Manatal ATS
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Customer Service Representative (Phone Support) is a Customer Service Customer Service Representative Job at Forestown located in Nashua NH. Find other listings like Customer Service Representative (Phone Support) by searching Oodle for Customer Service Customer Service Representative Jobs.