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Customer Service Representative - Central Staffing Office - CPT | Customer Service Representative 1

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Customer Service Representative - Central Staffing Office - CPT

Location:
Annapolis, MD
Description:

Job Functions: Customer service & support - Position Objective: Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC*s policies and practices. Essential Job qualifications: Reasonable accommodations may be made to enable individuals with disabilities to perform the critical functions Accurately obtains and processes patient demographic, insurance and medical details for registrations, admissions and financial purposes. CSR will be expected to maintain a 98% accuracy rate, in accordance with Best Practice Standards. Consistently registers patients face-to-face; communicates financial responsibilities to patients and collects funds accordingly. Answers the phone courteously and professionally and as per department guidelines, responds to inquiries, and refers all calls as appropriate. Independently prioritizes CSR workflow (including, but not limited to, work queue management, patient registrations, insurance verification, and other assigned tasks) to meet deadlines and maximize productivity; Responsible for the daily monitoring and corrections of the department work queue(s). Participates in team performance reviews; assists with the training and orientation of new staff. Maintains a thorough understanding of downtime and/or disaster procedures, and effectively demonstrates the expertise to perform job functions during such conditions. Educational/Background Qualifications: High-school diploma or GED. 2yrs of previous customer service background. Prior registration or insurance background in a healthcare environment preferred. Knowledge of medical terminology is desirable. Current expertise of basic technical skills and web-based applications, with expertise to perform data entry. If serving as a bilingual/multi-lingual interpreter, certification in Medical Interpretation is required to perform the duties of a qualified interpreter. Required License/Certifications: None Work conditions, Equipment, Physical qualifications: There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens. Physical qualifications - Light work. Exerting up to 20lbs of force occasionally, and/or up to 10lbs of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for sedentary work and the worker sits most of the time, the job is rated for light work. The physical qualifications and working environment that have been described are representative of those an employee encounters while performing the key functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the key functions in accordance with the Americans with Disabilities Act. The above job summary is an overview of the functions and qualifications for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary. See job summary
Education/experience:
Graduate Degree
Posted:
September 14 on LatPro
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Customer Service Representative - Central Staffing Office - CPT is a Customer Service Customer Service Representative Job located in Annapolis MD. Find other listings like Customer Service Representative - Central Staffing Office - CPT by searching Oodle for Customer Service Customer Service Representative Jobs.