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Customer Service Rep / Full Time and Benefits | Customer Service Representative in Customer Servic1

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Customer Service Rep / Full Time and Benefits

Location:
Waterloo, NY
Description:

Job Functions: Customer service & support - Location: 6270-Seneca Landfill Job TitleCUSTOMER SERVICE REP / FULL-TIME AND BENEFITS Employee Type Employee Requisition Primary LocationWaterloo, New York Position summary County Waste is looking for a Fast paced Customer Service Representative to join the team at our Hauling location in Clifton Park, NY. Previous waste background would be a huge plus! The Customer Service Representative (CSR) fields calls from Customers and works to resolve problems they raise concerning service or billing. A successful CSR must understand the Waste Connections business, so they can resolve various types of customer issues. Customer Service Representatives must show empathy or sensitivity to the customer regarding the issue at hand. Job assignments: Works in conjunction with other departments to resolve customer disputes. Effectively communicates issues, needs and opportunities with customer service employees and other managers * solicits sale of new or additional services. Interviews customers and records interview details into computer. Talks with customers by phone or in person and receives orders for installation, turn on, discontinuance, or change in service. Fills out contract forms, determines fees for service requested, collects deposits, prepares change of address records, and issues discontinuance orders. Take payments, bank deposits, key word orders, keys production paperwork and general office duties Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Demonstrates the knowledge and effective use of software applications. These systems should include as a min, MS Word and Microsoft excel. Delivers services to customers in a manner that promotes goodwill. Interacts with customers and Waste Connections employees to determine service qualifications, resolve problems or complaints, and seeks cost-effective, safe environmentally sound solutions to service issues. Qualifications: one year of Customer Service background. Spanish fluency highly preferred High-school degree or equivalent. Background with Ms word, Ms excel and E-Mail, proficient in ten key, keyboarding and typing skills a must Good verbal communications skills. Successful applicants are those who seek to thrive in an environment of operational excellence and accountability. We offer great benefits including: medical, dental, vision, flexible spending account, longterm disability, life insurance, 401K retirement and unlimited opportunities to *Connect with Your Future*. To be considered for any of our current openings you must complete an application at www.wasteconnections.com. Application details and additional instructions can be found once you select your position of interest.We offer great benefits including: medical, dental, vision, flexible spending account, longterm * short-term disability, life insurance, 401K retirement and unlimited opportunities to *Connect with Your Future*. Waste Connections is an Affirmative Action/Equal Opportunity Employer (Minority/Female/Disabled/Veteran) Position responsibilities: Education: Language: Certification(s): Competencies: Responsibilities: Skills: See Position overview
Education/experience:
High School
Posted:
December 13 2019 on LatPro
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Customer Service Rep / Full Time and Benefits is a Customer Service Customer Service Representative Job located in Waterloo NY. Find other listings like Customer Service Rep / Full Time and Benefits by searching Oodle for Customer Service Customer Service Representative Jobs.