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Customer Service Manager
Location:
Lexington, NC
Description:
Our client, a manufacturer with a location in Lexington, NC, is seeking an experienced Customer Service Manager with manufacturing experience to join their team.Duties Include: Inspire, motivate, develop, & direct the Customer Service Team. Partner with Senior Leadership and Sales teams. Lead initiatives to ensure exceptional customer experience. Manage complex and escalated customer complaints and service issues.Develop and maintain customer service performance metrics. Implement strategies to ensure error free data entry of customer orders.Verify customers receive immediate order acknowledgements and orders keyed within 24 hours.Interact with customers by phone, email and/or in person to receive orders, cancellations, and changes for product or to clarify needs/requirements.Serve as a liaison between customer, manufacturing, and sales team. Communicate changes, delays, requests, etc. to sales representatives and customers as needed.Manage backlog and special request and ensure adequate follow up is provided.Share in responsibilities of keying orders, print and distribute production paperwork as required.Qualifications Required:5 + years Customer Service experience5 + years proven leadership Manufacturing environment experience Proficient in Microsoft Outlook, Excel, & WordUnderstanding of inches and/or millimetersFamiliar with reading/interpreting customer drawingsQualifications that will put you ahead:College degree Experience in a Wood Manufacturing environmentExperience with MS Dynamic NAVExcellent benefits that include company paid health insurance, 401-K and a friendly work environment. Click here to apply online Click here to apply online Powered by JazzHR
Company:
Northpoint Search Group
Posted:
November 6 on The Resumator
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More About this Listing: Customer Service Manager
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Northpoint Search Group located in Lexington NC. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Northpoint Search Group located in Lexington NC. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.