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Customer Service Manager
Location:
Racine, WI
Description:
A company is looking for a Customer Service Manager to oversee a remote team of customer service agents and enhance the customer experience. Key Responsibilities Monitor and track key performance metrics to ensure high-quality customer service Lead staffing efforts, including recruiting, hiring, onboarding, and training processes Foster a positive team culture and maintain morale among remote team members Qualifications Bachelor's Degree in Business, Management, or related field plus 3-5 years of customer service experience, or HS Diploma plus 8 years of customer service experience 1-2 years of management experience, ideally in customer service Proficient in Microsoft Office products and Excel Strong data literacy to turn metrics into actionable improvements Experience with ERP or Zendesk systems is a plus
Company:
Virtualvocations
Posted:
November 6 on TopUSAJobs
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More About this Listing: Customer Service Manager
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Virtualvocations located in Racine WI. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.
Customer Service Manager is a Customer Service Customer Service Manager, Customer Service Representative Job at Virtualvocations located in Racine WI. Find other listings like Customer Service Manager by searching Oodle for Customer Service Customer Service Manager, Customer Service Representative Jobs.