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Customer Service Lead | Customer Service Representative in Customer Service Job at Mahalo Skin Car1

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Customer Service Lead

Location:
Kapaa, HI
Description:

AVAILABLE IMMEDIATELY! ON-LINE / REMOTE POSITION MAHALO Skin Care is a luxury botanical-based facial care line, based on Kauai, Hawaii, USA. described by our customers as "Chanel of organic skin care" our products offer high-performance skin treatments that target skin inflammations, environmental damage, prematurely aging concerns and offer nutrient-dense support for a healthy, and glowing complexions. Each product is made by hand in our private studio on Kauai, Hawaii. We retail our products to spas and high-end boutiques all over the world, as well as ship directly to consumer via our website.MAHALO Skin Care is looking to build on its elite green beauty team! Become an integral part of our dynamic group of fierce women, dedicated to sharing the wealth and health of natural beauty. With a leading formulator and beauty expert, MAHALO Skin Care has become 1 of the world’s leading providers of green skin care. Currently seeking a passionate and dedicated A-player to join in our customer service support, in the spirit of Aloha and Mahalo ( Hawaiian words for love and gratitude ). Read-on if you love problem-solving, have a happy attitude with excitement to turn complaints into solutions, and help us create and cultivate raving fans. OUR IDEAL CANDIDATE: multilingual (fluent in English and French), other languages are a big bonus! passionate about connecting with people, and driven to help by going above and beyond in making a person feel loved, heard and pampered loves handling large amount of correspondence ( emails, chats, facebook and instagram direct messages ) with passion, precision and urgency a clear, professional communicator warm and friendly, with a compassionate personality brilliant with time management enthusiastic with naturally sturdy work ethic nimble, resourceful & adaptable to needs of small, and rapidly growing company well organized and able to create your own work flow / systems comfortable working in a small team whose pace of work can fluctuate depending on the needs of the company self motivated and proactive swiss army knife: no task is below or below you=willing to give every task your best shot has ideas and opinions on how to improve customer background to make a brand shine and boost brand background Assignments include : respond to support tickets / emails with passion, precision and urgency (within 1-5hrs during business hours, and within 24hrs-48hrs during off-hours) monitor and respond to comments and direct messages on official Instagram and facebook pages with passion, precision and urgency (within 1-5hrs during business hours, and within 24hrs-48hrs during off-hours) assist with managing and relaying info between fulfillment team, and customer requests generate shipping labels, assist customers with order tracking and shipping requests managing/updating purchase orders from the website assist in gathering wholesale, press and other requests and passing them to the brand founder, or appropriate department keeping detailed reports of shipping codes, any issues with shipments, product defects, customer complains, etc your friends and family describe you as: honest to a fault and trustworthy. You always strive for excellence, with a proven track record of it This is a wonderful opportunity for someone who thrives and loves: communication, connection and issue solving organization, and keeping to systems and timelines wearing multiple creative hats goal and task oriented work remotely, while staying connected with our global team team member, while also strongly independent and self-driven What we provide: in-depth skin training, and support directly from the brand founder welcoming and uplifting work atmosphere within a unique and prestigious world class company immense diversity and growth opportunities expertise to have flexibility in work hours upon request SKILLS & REQUIREMENTS: proficiency working with Google suite, WordPress, slack, social media platforms exceptional email etiquette previous customer service background (preference given to previous background working for luxury, high-end brand / product / service) skincare savvy is a plus, but not required, as we will provide training administrative background proffered multi-lingual (English and French), with English being the primary language proven expertise to maintain strong customer service highly reliable and accountable TO APPLY: • Please email with a resume• Tell us why you believe you are an idea person for this job• Please list five adjectives that reflect your best qualities • Optional: If you’re open to sharing your public profile on Facebook or any other social media you use, please include your tags/handle names. We are a close-knit family, and would love to get to know you better. Thank you for considering joining our growing family. I can't wait to meet you!Maryna (Founder of MAHALO Skin Care)
Company:
Mahalo Skin Care
Posted:
June 20 on JobScore
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More About this Listing: Customer Service Lead
Customer Service Lead is a Customer Service Customer Service Representative Job at Mahalo Skin Care located in Kapaa HI. Find other listings like Customer Service Lead by searching Oodle for Customer Service Customer Service Representative Jobs.