This listing was posted on ApplicantPro, TalentPlusHire.
Customer Service Assistant
Location:
Jersey City, NJ
Description:
Job Title: Customer Service Assistant Location: Jersey City, NJ Reports to: Customer Service Manager Job Type: Full-Time Department: Customer Service Job Overview: We are seeking a dedicated and enthusiastic Customer Service Assistant to join our team. The successful candidate will be the face of our company, responsible for providing exceptional service to customers, resolving issues, and ensuring a positive experience. You will handle inquiries, complaints, and feedback, maintaining high standards of professionalism and efficiency. Key Responsibilities: Customer Interaction: Greet and assist customers both in-person and via phone, email, or chat. Provide timely and accurate information regarding products and services. Problem Resolution: Address customer concerns and resolve issues effectively, offering solutions that meet their needs and ensuring satisfaction. Order Management: Process customer orders, returns, exchanges, and ensure proper documentation of each transaction. Product Knowledge: Stay up-to-date on company products and services to provide knowledgeable assistance to customers. Team Collaboration: Work closely with other departments to resolve customer issues and ensure the seamless delivery of services. Customer Feedback: Collect and report customer feedback to help improve products, services, and customer satisfaction strategies. Support: Assist with administrative tasks and other customer service-related duties as needed. Qualifications: High school diploma or equivalent. Additional certifications or training in customer service is a plus. Excellent verbal and written communication skills. Strong problem-solving abilities and attention to detail. Ability to stay calm and professional in high-pressure situations. Proficient with basic office software (Word, Excel) and CRM tools. Ability to multi-task and manage time efficiently. Job Posted by ApplicantPro
Company:
Angela Scribe
Posted:
November 14 on ApplicantPro, TalentPlusHire
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to ApplicantPro, TalentPlusHire
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Customer Service Assistant
Customer Service Assistant is a Customer Service Customer Service Representative Job at Angela Scribe located in Jersey City NJ. Find other listings like Customer Service Assistant by searching Oodle for Customer Service Customer Service Representative Jobs.
Customer Service Assistant is a Customer Service Customer Service Representative Job at Angela Scribe located in Jersey City NJ. Find other listings like Customer Service Assistant by searching Oodle for Customer Service Customer Service Representative Jobs.