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Customer Experience Systems Manager
Location:
Jamaica, NY
Description:
A company is looking for a Manager, CX Systems, Insights & Programs. Key Responsibilities Act as the main point of contact for troubleshooting CX platform issues and incidents Oversee projects to optimize tools and manage vendor relationships Build out the Voice of the Customer (VOC) space using quantitative and qualitative data Required Qualifications 4+ years of Customer Experience industry experience Experience with optimizing tools such as Zendesk, Kustomer, or Gladly Familiarity with CX metrics like CSAT and first contact resolution Experience managing projects and large-scale initiatives Experience with voice of the customer work preferred, but not required
Company:
Virtualvocations
Posted:
November 6 on TopUSAJobs
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More About this Listing: Customer Experience Systems Manager
Customer Experience Systems Manager is a Business Opportunities Manager Job at Virtualvocations located in Jamaica NY. Find other listings like Customer Experience Systems Manager by searching Oodle for Business Opportunities Manager Jobs.
Customer Experience Systems Manager is a Business Opportunities Manager Job at Virtualvocations located in Jamaica NY. Find other listings like Customer Experience Systems Manager by searching Oodle for Business Opportunities Manager Jobs.