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Customer Care Representative
Location:
Washington, DC
Description:
We are an outsourced marketing agency looking for a Customer Care Representative to join our team on a permanent basis.You will work with our Customer Care Representatives and various product specialists, as well as mid-office and operations teams, to deliver a seamless and integrated experience to consumers across our client portfolio. Core Responsibilities for a Customer Care Representative: Provide high-quality in-person service to each of our clients Identify cross-sell opportunities and escalate to our sales team and product partners in order to close or provide advice to the client Maintain client confidentiality at all times Manage daily client transactions and inquiries accurately, within established deadlines, operating within our Standard Operational Procedures Research, follow up and resolve client inquiries and problems through effective interaction with clients, customers, and product specialists Communicates clearly with staff in a timely and professional manner Our company holds four key values: Leadership: Leadership is not a position or a title, it is action and example. We put our team in front of our own personal gain, we make sure their success is acquired before we look at our own needs. Honesty: If you want to be trusted personally or professionally, you must be honest. Growth: We measure growth by the tenacity in someone’s work ethic, which guarantees an outstanding outcome. Professional Development: Professional development comes from a commitment to excellence. “The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen field of endeavor” - Vince Lombardi Essential Skills for a Customer Care Representative: Clear written and verbal communication skills 1+ years of prior experience is preferred Strong relationship management skills Ability to adapt to a rapidly changing business and technology environment, and to utilize all available tools and resources to service clients as efficiently as possible Business acumen in the marketing and client relations field is preferred Must understand and comply with applicable regulations and standard operational procedures Must ensure that all transactions are executed properly and meet compliance guidelines Powered by JazzHR
Company:
Eci Consulting Group
Posted:
November 13 on The Resumator
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More About this Listing: Customer Care Representative
Customer Care Representative is a Customer Service Customer Care Representative Job at Eci Consulting Group located in Washington DC. Find other listings like Customer Care Representative by searching Oodle for Customer Service Customer Care Representative Jobs.
Customer Care Representative is a Customer Service Customer Care Representative Job at Eci Consulting Group located in Washington DC. Find other listings like Customer Care Representative by searching Oodle for Customer Service Customer Care Representative Jobs.