Customer Care Associate (List Bill Team)
Combined Insurance, is seeking a Customer Care Associate (Policyholder Support) to join our fast-paced, fast paced, growing company. We are proud of our tradition of success in the insurance industry of over 90 yrs. Come join our team of hard-working, talented professionals! JOB DESCRIPTION: This position is responsible for the overall administration of the List Bill Program, which encompasses coverage written for individuals, but renewed via Payroll Deduction. This person acts as a liaison between the customer, employer, Combined, and the Combined Agent. The avenues of communication for this are via phone, letter writing, E-Mail or fax. RESPONSIBILITIES: Analyze, research and respond to all Policyholder, Employer, or Agent's verbal & written inquiries pertaining to the List Bill Program. Provide support and/or handle internal Call Center escalations regarding Group inquiries. Develop working relationships with the employers to provide the necessary service and support to address and resolve any administrative issues across all internal operational departments. Responsible to make updates and adjustments to policyholder and group records, as well as the maintenance of billing and related items. This includes case documentation to all files containing specifics to the outcome of the file, as well as the creating and maintenance of physical files. Gain knowledge and be able to respond to inquiries for all service functions in PHS - For example: billing inquiries, policy status, policy changes, descriptions, owner and beneficiaries, cancellations, etc. Support and assist the other areas in PHS, as well as the other areas of our operation as needed. This person will gain knowledge of company policies, products and our internal systems. This position will be a 40 hour per week schedule, Monday - Friday. SKILLS/EXPERIENCE: Good decision-making abilities Analytical abilities will be required+ Excellent management expertise Expertise to multi-task in a fast-paced environment General administrative skills Superior written and oral communication expertise Proficient in Microsoft word and Microsoft excel EDUCATION: High-school diploma or equivalent College diploma preferred TRAINING AND EXPERIENCE: Customer service experience (written and verbal) 2-three years of requirements required Insurance experience helpful OUR BENEFITS: As a Combined corporate employee, you have access to 1 of the most comprehensive benefit plans in the business, designed to meet your needs and help you reach your financial goals. Our Company is committed to supporting its employees with a comprehensive comp package that is appropriate in the market where they work. Below are several of the many benefits we offer our employees: Health insurance Dental insurance Tuition reimbursement Study hours for actuarial exams A company-match 401(k) plan Disability insurance Life insurance Employee referral bonuses ABOUT COMBINED INSURANCE Combined Insurance is a leading provider of individual supplemental accident, disability, health and life insurance products. With a field sales force and corporate staff in excess of 5,000 people worldwide, Combined Insurance meets the growing coverage needs of policyholders around the globe. We pride ourselves on being customer-centric, people-driven, accountable, performance-minded, and ethical. We invest in our employees and take the time to focus on their development, needs and career aspirations. Our parent company is 1 of the world's largest multiline property and casualty insurers. With operations in 54 countries, the Company offers commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients.
November 15 on Jobs2Careers