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Coordinator, Intake and Scheduling Operations
Location:
Bronx, NY
Description:
THE ORGANIZATION The Center for Justice Innovation is a community justice organization that centers safety and racial justice. Since our founding in 1996, the Center has partnered with community members, courts, and the people most impacted to create stronger, healthier, more just communities. Our decades of experience in courts and communities, coupled with our field-leading research and practitioner expertise, help us drive justice nationwide in innovative, powerful, and durable ways. For more information on how and where we work, please visit www.innovatingjustice.org. The Center is a 900-employee, $100 million nonprofit that accomplishes its vision through three pillars of work: creating and scaling operating programs to test new ideas and solve problems, performing original research to determine what works (and what doesn’t), and providing expert assistance and policy guidance to justice reformers around the world. Operating Programs The Center’s operating programs, including the award-winning Red Hook Community Justice Center and Midtown Community Justice Center, test new ideas, solve difficult problems, and attempt to achieve systemic change within the justice system. Our projects include community-based violence prevention programs, alternatives to incarceration, reentry initiatives, and court-based initiatives that reduce the use of unnecessary incarceration and promote positive individual and family change. Through this programming, we have produced tangible results like safer streets, reduced incarceration, and improved neighborhood perceptions of justice. Research The Center's research teams are staffed with social scientists, data analysts, and lawyers who are academically-trained or have lived experience and who conduct research in the U.S. and globally on diverse criminal-legal system and justice issues. Their work includes evaluating programs and policies; conducting exploratory, community-based studies; and providing research translation and strategic planning for system actors. The Center has published studies on topics including court and jail reform, intimate partner violence, restorative justice, gun violence, reentry, sixth amendment rights, and progressive prosecution. The research teams strive to make their work meaningful and actionable to the communities they work with, policymakers, and practitioners. Policy & Expert Assistance The Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence. Our current expert assistance takes many forms, including help with analyzing data, strategic planning and consultation, policy guidance, and hosting site visits to its operating programs in the New York City area. Center Support A dedicated support team within the Center ensures the smooth functioning of operations across various domains, including finance, legal, technology, human resources, fundraising, real estate, and communications. Comprising 15% of the organization's staff, these teams provide essential infrastructure support and innovative solutions aligned with the Center's mission and values. THE OPPORTUNITY Operating out of Bronx County Criminal Court, Bronx Community Solutions (BCS) offers criminal justice programming in the areas of pretrial diversion programming through regular monitoring and referral services to misdemeanor and non-violent felony defendants whose cases are pending, and Alternative to Incarceration (ATI) programming for non-violent crimes by providing additional sentencing options for non-violent offenders. These programs reduce the reliance on pre-trial detention and short-term jail sentences and offers defendants the assistance they need to avoid further criminal conduct. Bronx Community Solutions is seeking a Coordinator, Intake and Scheduling Operations. Reporting to the Project Director, the Coordinator, Intake and Scheduling Operations will lead the team which serves as the first level of engagement for all clients with our program. Responsibilities include but are not limited to: Manage all aspects of the intake process for quality and effectiveness, including the provision of clear information to all clients and prompt scheduling of BCS services; Establish and maintain a positive, welcoming environment for all new clients and court stakeholders coming to the BCS office space, while prioritizing client service; Hire, train, and orient new intake staff members and interns; Create and oversee tasks for intake staff and interns; Support the intake staff and interns with regular supervisory meetings; Foster a person-centered intake process for clients which boosts client buy-in and subsequent engagement with the program; Collaborate with other intake staff and manage the front desk and waiting room through greeting all visitors, ensuring clients’ needs are addressed in a timely and professional manner, assisting with scheduling and rescheduling needs, and doing so with both warmth and professionalism; Conduct intakes and needs-based screenings for newly mandated participants as needed; Lead and oversee of the Driving While Intoxicated (DWI) mandate initiative, including development of relationships with outside programming providers to deliver meaningful and cost-reduced service to clients and following an appropriate compliance timeline with courts; Work in close collaboration with leaders of other BCS departments to identify and address any problem areas; Bring a team-player mindset to the workplace, and infuse that into clear communication with all internal BCS communications; Maintain staff accuracy in the various data entry and record keeping requirements that are part of the intake process; Ensure that social service classes and community service sites are appropriately scheduled with referred clients; Ensure accurate client scheduling by proactively avoiding BCS holidays and closure days; Attend project events, community events, and meetings after hours, as needed; and Assist with other relevant programming and administrative tasks, as necessary. Qualifications: A Bachelor's Degree and 2-3 years experience in a related field, preferably as a criminal justice practitioner. Spanish speaking is preferred. Excellent organizational, interpersonal, and writing skills required. Candidate must be a skilled communicator and able to work in a multi-disciplinary setting. Candidate must show the ability to maintain strong relationships with multiple agencies and organizations, both on-site in the courthouse and in the community. Experience in Motivational Interviewing is preferred. Candidates must have the ability to work with people from diverse backgrounds in a culturally-competent manner. Candidates must also be comfortable working with adolescents, adults, and families and be able to communicate appropriately with stakeholders. Position Type: Full-time. Position Location: Bronx, NY. Compensation: The compensation range for this position is $65,000 - $75,000 and is commensurate with experience. The Center for Justice Innovation offers an excellent benefits package including comprehensive healthcare with a national network, free basic dental coverage, vision insurance, short-term and long-term disability, life insurance, and flexible spending accounts including commuter FSA. We prioritize mental health care for our staff and offer services like Talkspace and Ginger through our healthcare plans. We offer a 403(b) retirement plan with a two-to-one employer contribution up to 5%. The Center for Justice Innovation is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace, and as such, we do not discriminate on the basis of race, color, religion, gender identity, gender expression, pregnancy, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, disability, or any other category protected by law. We strongly encourage and welcome applications from women, people of color, members of the lesbian, gay, bisexual, and transgender communities, as well as individuals with prior contact with the criminal justice system. Our aim is to create a supportive and respectful environment where every individual, irrespective of their background or identity, feels valued and included. As of February 10, 2023, New York City Executive Order 25 rescinded the requirement of the COVID-19 vaccination for City workers, new hires, and contracted employees. Accordingly, the Center does not require all new hires be vaccinated against the COVID-19 virus; however, the Center recommends all staff, interns, and volunteers stay up-to-date on the vaccination. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete an employment eligibility verification document form upon hire. Kindly refer to the job posting for the relevant contact information. If the contact details are not provided, we kindly ask that you refrain from making inquiries via phone or email, as only shortlisted candidates will be contacted. Powered by JazzHR
Company:
Center For Justice Innovation
Posted:
November 8 on The Resumator
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Coordinator, Intake and Scheduling Operations is a Jobs Coordinator Intake and Job at Center for Justice Innovation located in Bronx NY. Find other listings like Coordinator, Intake and Scheduling Operations by searching Oodle for Jobs Coordinator Intake and Jobs.
Coordinator, Intake and Scheduling Operations is a Jobs Coordinator Intake and Job at Center for Justice Innovation located in Bronx NY. Find other listings like Coordinator, Intake and Scheduling Operations by searching Oodle for Jobs Coordinator Intake and Jobs.