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Coordinator, Engineering Help Desk | Help Desk in Customer Service Job at Blavity in Los Angeles C1

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Coordinator, Engineering Help Desk

Los Angeles, CA

About Blavity, Inc.: Blavity, Inc. is a venture-funded technology and news media company, founded in 2014 around a simple idea: enable Black millennials to tell their own stories. Today, we are home to the largest network of platforms and lifestyle brands serving the multifaceted lives of Black millennials & Gen Z through original content, video, and unique experiences. The company has grown into a market leader for Black media, reaching over 80 million users per month through our growing brand portfolio, including; Blavity News, Blavity Politics, 21Ninety, AfroTech, Travel Noire, and Shadow & Act. Assembled of passionate, high-energy, and focused rock-stars, our Blavity, Inc. Team executes our values at the forefront of mind: Love of Community, Transparency and Communication, Collective Responsibility, and Fail Fast. Blavity, Inc. is continuously looking for new team members to help us continue to scale, cultivate our community, and advance our strategic direction. Job Summary: Blavity Inc. is seeking a well-rounded and versatile Help Desk professional to assist with support and troubleshooting for virtual events. The ideal candidate has a customer support background, with broad IT/Help Desk experience and exposure to all major mobile and desktop platforms. The Coordinator, Engineering Help Desk will triage technical support requests, collect relevant diagnostic information, and communicate with both internal and external stakeholders in search of a solution. This 1099 Contract role reports directly into the VP, Product. Responsibilities Triage technical support requests submitted by email or ticketing system, and route them to the appropriate internal or external stakeholder for resolution Be the first point of contact for technical support requests, and send regular updates to interested parties until a resolution is found Collect all relevant diagnostic information about technical issues to ensure that a resolution can be found quickly Provide initial attempts to troubleshoot and resolve technical issues experienced by customers or internal staff Conduct research about internal and external platforms used for virtual events to broaden knowledge Qualifications Experience : 3+ years of experience working in a professional IT/Help Desk role Previous help desk or customer support experience Experience using distributed communication platforms such as Slack and Zoom Experience using task management and support ticketing systems such as Zendesk, Jira, and Asana Experience using and supporting a variety of desktop and mobile operating systems Knowledge of corporate security and networking policies Possession of strong problem solving instincts Strong verbal and written communication skills Details: This is a fully Remote, 1099 Contract position with an initial contract period of three (3) months. Candidates must be available to work in alignment with the Pacific Time Zone. To apply, please submit your resume and cover letter online at . Blavity is committed to creating a diverse environment free of discrimination and harassment, and building a team that represents a variety of backgrounds, perspectives, and skills. Blavity is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, HIV Status, veteran status, or any other status protected by the laws or regulations in the locations where we operate. Powered by JazzHR
September 17 on The Resumator
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More About this Listing: Coordinator, Engineering Help Desk
Coordinator, Engineering Help Desk is a Customer Service Help Desk Job at Blavity located in Los Angeles CA. Find other listings like Coordinator, Engineering Help Desk by searching Oodle for Customer Service Help Desk Jobs.