This listing was posted on Compass Group.
Hospitality Manager
Location:
Seattle, WA
Description:
Position Title: [[Hospitality Manager]] Reports To: Salary: [[Experienced ]] Pay Grade: [[G13]] Other Forms of Compensation: ESFM is the corporate Integrated Facilities Management (IFM) division of Compass Group USA and a Keystone member of the International WELL Building Institute (IWBI). Rooted in hospitality, ESFM elevates the workplace experience as the single source of innovative FM solutions that ensure a safe, healthy, and sustainable environment. ESFM’s clients include many household names from Life Science, Technology, Oil & Gas and Manufacturing markets. ESFM self-performs 80% of all IFM solutions provided to clients. Their portfolio of service categories includes Environment, Health & Safety, Facilities Maintenance & Engineering, Sustainability, Janitorial & Industrial Cleaning, Laboratory Support and Workplace solutions. This self-performance model creates a consistent hospitality experience for clients, resulting in higher engagement and productivity from their employees. In 2020, ESFM (formerly Eurest Services) won the George Graves Award for Facility Management Achievement from the International Facilities Management Association (IFMA). This position is eligible for an Employee Referral Bonus! If you know someone that is qualified for this role, please use the ‘job search’ in MyOpportunity to refer your referral and email them a link to apply. Your referral will be able to apply by clicking the link in the email then you can check the status under Careers in MyOpportunity by clicking on ‘referral tracking.’ For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email XXXX@compass-usa.com . Click here to view the step-by-step instructions to refer a friend to this position. Job Summary The Hospitality Manager is responsible for managing a customer service team of 5 people in navigating day to day office services activities related to meetings and event management, including A/V support, Company Store, hospitality, mailroom, and other workplace solution needs. Responsibilities: • Oversee the customer service portal and manage customer inquiries submitted via email and Archibus. • Facilitate daily team huddle, and weekly client meetings. • Manage meeting, and event requests including furniture, catering set-up and A/V. • Coordinate and manage supply ordering, invoice processing and expense reconciliation for pantry, and office supplies. • Oversee office and company store inventory and establish par levels based on usage and set budget. • Manage badge access requests for new hires, vendors etc. • Coordinate and troubleshoot A/V and technology need in conference rooms for office technologies such as Microsoft Teams, Crestron, projectors, microphones etc. • Manage vendor relationships and serve as primary and/or secondary point of contract for vendor coordination for repairs. • Manage purchasing and invoicing for office and pantry supplies, vendor repairs. Reconcile invoices, process PCard expense reports, maintain financial spreadsheets, create invoices • Work in tandem with the facilities manager to maintain the integrity and day-to-day operations of the office environment. • Maintain records of metrics of all office services activities. • Maintain documented procedures for all processes and responsibilities. • Develop quarterly business reviews and present accomplishments, solutions and metrics to clients on an established cadence. • Manage scheduling, and payroll for direct reports. • Responds to requests in a timely manner and extends outstanding customer service to all internal/external customers and clients. • Manage on-going cross training and overall professional development of employees. • Assists with administrative tasks and other duties as assigned. Qualifications and Skills: • High school diploma or equivalent (GED); college experience a plus • Prior management experience a must • Proven superior customer service-related experience • Proficient computer skills including MS Office 365 and willingness to learn new technology • Excellent communication skills both written and verbal • Ability to effectively work both individually and in a team environment • Willingness to embrace and perform continuous training and professional educational programs. • Leadership, team building, coaching and mentoring. • Promotes inclusivity and creates an environment where everyone feels valued. • Prior mailroom and copy center knowledge a plus. • Prior catering experience a plus. • Ability to lift up to 50 pounds. Apply to ESFM Services today! ESFM is a member of Compass Group USA Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Applications are accepted on an ongoing basis. Eurest services maintains a drug-free workplace. Associates at Corporate are offered many fantastic benefits. Medical Dental Vision Life Insurance/ AD Disability Insurance Retirement Plan Paid Time Off Holiday Time Off (varies by site/state) Associate Shopping Program Health and Wellness Programs Discount Marketplace Identity Theft Protection Pet Insurance Commuter Benefits Employee Assistance Program Flexible Spending Accounts (FSAs) Req ID: 1313366 ESFM Brandy Wilson
Company:
Compass Group
Posted:
May 24 on Compass Group
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More About this Listing: Hospitality Manager
Hospitality Manager is a Executive Manager Job at Compass Group located in Seattle WA. Find other listings like Hospitality Manager by searching Oodle for Executive Manager Jobs.
Hospitality Manager is a Executive Manager Job at Compass Group located in Seattle WA. Find other listings like Hospitality Manager by searching Oodle for Executive Manager Jobs.