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Chicago customer service staff | Customer Service Representative in Customer Service Job in Chicag1

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Chicago customer service staff

Chicago, IL

Job DescriptionJOB SUMMARY:1st Ascent Climbing & Fitness is seeking proactive, friendly, and psyched individuals to serve as Customer Service Staff. 1st Ascent exists to support and grow the diverse climbing community in Chicago. As Customer Service Staff, you are essential to our mission, providing fantastic customer service and making newcomers and regulars alike feel at home in our facility.1st Ascent Climbing & Fitness is a startup company. We are assembling a team of people that will help us continually get better at what we do as we discover how to best serve our members and visitors. As a result, the responsibilities below may change over time, and you may occasionally step outside of your main role to assist in other aspects of operations. We will look to you to help us be creative, think outside the box, evaluate what works and what doesn't, and implement changes effectively-and have a blast in the process.ESSENTIAL JOB FUNCTIONS:Provide excellent service to members and visitors during the check in processGreet members and visitors upon arrivalGuide new visitors to waiver station and ensure waiver is completed correctly prior to climbingOrganize groups/parties and direct them to the appropriate meeting areaAnswer member or visitor questions or direct them to the appropriate staff memberProactively address visitor concerns or complaintsOversee retail areaAssist customers in making selections that meet their needsAnswer any questions regarding clothing, gear, or equipmentRun point of sale systemLead facility orientations; administer belay checks; oversee climbing areasExplain the climbing modalities (auto-belays, bouldering, top-roping, lead climbing) and the training needed to participate in each modalityEnsure proper, safe technique as climbers climb/boulder and operate belay equipmentComplete all incident reports as necessaryMaintain high standards for new climbers to achieve belay certification and retain documentationCommunicate and enforce facility and climbing wall policies and maintain updated safety checklistsPitch in when needed with other tasks that keep the facility operating smoothlyIncludes daily and weekly cleaning and facility maintenance tasksManager and respond to emailOther duties as assignedRegular and predictable attendanceWeekend availability, min hours commitment of twelve hours/weekKNOWLEDGE, SKILLS & ABILITIES:Exceptional communication and creative problem-solving skillsFriendly demeanor, positive attitude and adaptability to various personality typesFlexible working style and expertise to multi-task, set priorities and manage time effectivelyEnthusiasm for sharing knowledge and love of climbing and fitnessDemonstrated knowledge of climbing equipment and proper belay techniqueFamiliarity with Ms office based systems, as well as strong computer skillsEDUCATION AND/OR BACKGROUND:Min 2 yrs of customer service background, preferably in the fitness or recreation industryHigh school certificate/general education degree (GED) preferredPHYSICAL QUALIFICATIONS:Frequently required to stand, walk, talk, and hearMust be able to lift up to 50 lbs, push, pull, climb and reach and perform repetitive motionsMay be required to stoop, kneel, crouch and crawlMust have normal vision to perform routine observation, reading and writing; moderate vision to operate equipment; close vision for operating equipment requiring depth perceptionHazards include, but are not limited to slipping, tripping, and fallingWORK ENVIRONMENT:Predominantly in a climate controlled indoor environmentNoise level ranges from moderate to loudEmployee must be able to concentrate through distraction and communicate effectivelyJOB DETAILS:Hourly, part-time positionOpportunities to work group events and administer private lessons at a higher rate of pay.Free membership, pro deals and discounts, and ongoing professional developmentABOUT 1st ASCENT CLIMBING & FITNESS:As a locally grown business, funded by Chicago area rock climbers, 1st Ascent is focused on growing a vibrant community that shares a passion for climbing and fitness. For more details, please visit, or STATEMENT:1st Ascent is an equal employment opportunity employer and is committed to providing equal employment opportunity for all candidates and employees. 1st Ascent does not unlawfully discriminate on the basis of race, color, sex, religion, age, national origin, ancestry, marital status, protective order status, military status, sexual orientation, citizenship status, genetic details, ancestry, pregnancy or any other characteristic protected by applicable federal, state or local law. 1st Ascent prohibits harassment of any individual on any of the protected characteristics listed above.SDL2017For more details:
July 20 on Jobs-Search
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