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Central Hospital Operator
Location:
Wilmington, DE
Description:
Nemours is looking for customer-service oriented individuals to join its growing Switchboard team. As a member of this team, you will serve as the first point of contact for patients entering Nemours Healthcare System. Schedule: Full time,Monday, Wednesday, Thursday, Friday and every other weekend 8 - 4:30 a.m Essential Functions: * Promptly answers incoming calls, asks appropriate questions to properly direct the call. * Makes outbound calls when follow-up is needed. * Provide a smooth transition for all internal and external customers by utilizing excellent customer service skills and effective communication. * Ensure urgent calls are handled with priority and escalation processes are utilized when necessary. * Practice de-escalation and service recovery methods. * Utilizes all available resources so calls are directed timely and accurately. * Always offer specific directions when applicable. * Stay up-to-date on provider and appointment scheduling changes. * Interact with coworkers and clinic personnel in a professional manner. * Communicates effectively with patients, physicians, and other departments regarding delays. * Consistently achieve team metric standards and expectations. * Brings forth any compliance /ethic issues and recommendations for operational improvement. * Additional miscellaneous duties and responsibilities may be assigned from time to time by your supervisor. * Demonstrate reliability in daily work practices with a clear understanding of Nemours policies and procedures. Requirements: * Excellent communication and problem-solving skills * Delivery of quality customer service * Strong computer skills and ability to navigate multiple screens while talking * Consistently display a professional demeanor * Maintain or exceed minimum quantitative and qualitative performance metrics * Complete annual training * Qualifications: * Education: High School Diploma * Experience: Customer service, call center preferred The switchboard team many times the first contact that a family is introduced to the Nemours Healthcare System. We need to do everything possible to ensure that interaction is a positive one. Our dedication to professionals who are dedicated to children frequently earns Nemours a spot on the list of top workplaces in the communities we serve. Our Associates enjoy comprehensive benefits, including our unique 'Bridge to a Healthy Future' pediatric health plan, an integrated wellness program, opportunities for professional growth, and much more. As an equal opportunity employer, Nemours focuses on the best-qualified applicants for our openings.
Company:
Nemours
Posted:
November 16 on Equest
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More About this Listing: Central Hospital Operator
Central Hospital Operator is a Construction Operator Job at Nemours located in Wilmington DE. Find other listings like Central Hospital Operator by searching Oodle for Construction Operator Jobs.
Central Hospital Operator is a Construction Operator Job at Nemours located in Wilmington DE. Find other listings like Central Hospital Operator by searching Oodle for Construction Operator Jobs.