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Care support supervisor
Location:
Downers Grove, IL
Description:
OverviewSupervisor, Care Support Services - Downers Grove - Contact CenterPosition Highlights:* Full-Time; 40 Hours* Hours: Monday-Friday 8:00am-4:30pm; rotating Saturdays.* Location: Downers Grove/HybridBenefits:* Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance and medical coverage at 100% (after deductible) when utilizing a Duly provider.* Employer provided life and disability insurance.* $5,250 Tuition Reimbursement per year.* Immediate 401(k) match.* 40 hours paid volunteer time off.* A culture committed to Diversity, Equity, and Inclusion (DEI) and Social Impact.* 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members.The Customer Care Support Supervisor is an experience team leader who has extensive knowledge of the Revenue Cycle and Claims processes. The Customer Care Support Supervisor will oversee the day to day operations associated with Customer Service, including actively coaching the team, handling escalated client issues, and cultivating a positive work environment. The Customer Care Support Supervisor is responsible for onboarding team members, establishing protocols and workflows, and other business needs for the department.Responsibilities* Team Management:* Monitors call volumes, assesses staffing needs, and make recommendations for coverage as necessary* Coordinates coaching conversations with team and disciplinary concerns as necessary* Maintains and supports business relationships with providers, ancillary staff, and department leadership for collaboration on concerns* Handles meeting management and training responsibilities* Communicates daily responsibilities and assignments to team* Troubleshoots procedural and department challenges to provide efficient and effective resolution* Communicates well with others with a directive and compassionate approach* Daily Operations:* Answers patient questions, inquiries, and concerns regarding their accounts.* Works with patients and providers to resolve account challenges and communicate appropriate next steps for troubleshooting and supports the team to resolve complex issues* Identifies potential revenue cycle challenges and works towards resolution with multi-disciplinary leadership teams* Communicates with patients and providers on escalation issues as routed by the larger team* Liaises with Utilization Management to assist with appropriate resolution of authorization challenges, timelines, and execution* Liaises with Claims Management to assist with appropriate resolution of claims related trends or concernsQualificationsLevel of EducationHigh School/GEDNo certification, registration or license requiredYears of ExperienceMandatory: 2-5 years' experience in membership, customer service, and/or healthcare billingPreferred: 1 year experience with team building, leadership and/or managementFor more details: https://jobs-search.org/finance_downers-grove-c429922/care-support-supervisor_i2459198755
Posted:
November 17 on Jobs-Search
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More About this Listing: Care support supervisor
Care support supervisor is a Accounting & Finance Supervisor Job located in Downers Grove IL. Find other listings like Care support supervisor by searching Oodle for Accounting & Finance Supervisor Jobs.
Care support supervisor is a Accounting & Finance Supervisor Job located in Downers Grove IL. Find other listings like Care support supervisor by searching Oodle for Accounting & Finance Supervisor Jobs.