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Care Support Specialist | Support Worker in Customer Service Job at Care Advantage in Chesterfield1

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Care Support Specialist

Location:
Chesterfield, VA
Description:

Care Advantage, Inc has an exciting opportunity to add to our team! We are the largest privately-owned home care company in the Mid-Atlantic, and the future is bright, as we continue to grow as part of an ambitious expansion plan. We offer a competitive wage , excellent benefit package to include 17 days of paid vacation and 10 paid company holidays along with the opportunity to join a winning team! Job Summary: The CSS is responsible for overseeing all Care Support functions. The CSS works directly with our clients and their families to coordinate care services. Position details: Saturday and Sunday, 7a-3p; 3p-11p; 11p - 7a. Each specialist will need to work 8 out of our 10 company holidays per year Essential Job Responsibilities: o Performs and oversees all scheduling needs for each branch office after hours and on weekends to ensure all clients' needs are met timely and accurately. o Works with office administration to problem solve concerns as they arise o Reports concerns to office administration o Fields calls from clients and primary caregivers (family members) o Fields calls from caregivers o Acts as a liaison, communicating between office team and clients/caregivers after hours and on the weekends o Responds promptly to urgent needs and communicates appropriately Requirements: • High School Graduate or G.E.D. equivalent, with two years' work-related experience • Previous staffing experience preferred • Attention to detail, be organized and possess strong communication skills • Satisfactory reference from prior employers • Customer Service and telephone experience helpful • Must be able to work in the office and or from a home with a cell phone depending on assigned shift Job Posted by ApplicantPro
Company:
Care Advantage
Posted:
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More About this Listing: Care Support Specialist
Care Support Specialist is a Customer Service Support Worker Job at Care Advantage located in Chesterfield VA. Find other listings like Care Support Specialist by searching Oodle for Customer Service Support Worker Jobs.