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Call Center Supervisor-Family Call Center
Location:
Queens, NY
Description:
Call Center Supervisor-Family Call Center The Parker Jewish Institute, located in New Hyde Park, NY, is seeking dedicated Call Center Supervisor to join our team of professionals on a full time basis in our Family Call Center. Parker's Family Call Center is an important communications link for family members of our patients and residents, providing excellent customer service and serving as a dedicated hot line to address patient and family concerns. The Call Center Supervisor serves as the point of contact for questions, problem solving and as a resource for family members and loved ones calling the facility. He or she is responsible for providing accurate, prompt, friendly and courteous service and will manage calls from families, resolving or escalating concerns when necessary to provide excellent customer service. Responsibilities Include: Answer incoming calls and respond to voicemails in a timely manner Answer questions, refer calls to other departments for follow up Provide excellent follow through, to ensure all requests are handled and resolved in a satisfactory manner Offer patient assistance and support Utilize Salesforce Data Management System to log all incoming calls Other responsibilities as needed About Parker The Parker Jewish Institute for Health Care and Rehabilitation, conveniently located on the Queens-Nassau County border in New Hyde Park, New York, is a non-profit health care facility that offers inpatient programs such as sub-acute/short term rehabilitation, long-term care and nursing home care, as well as community health services encompassing certified home health care and a comprehensive community hospice program that serves terminally ill patients in their own homes or in nursing facilities, including Parker's nursing home. Quality care means hiring quality people, and Parker Jewish Institute for Health Care and Rehabilitation has a longstanding reputation for excellence and innovation in resident and patient care. Why Work at Parker Friendly, collaborative team environment and exciting career growth opportunities providing an opportunity to learn, grow and have an impact on the overall results Excellent training and clinical education Accessible via public transportation Free parking on site for all staff On-site cafeteria offering breakfast and lunch Position Qualifications: High School Diploma or equivalent Prior experience working in a supervisory/management position in a call center or high volume customer service role Prior experience working in a health care environment a plus Excellent communication skills Proficient in Microsoft Office including Excel, data entry, documentation and report generation Vaccinated against COVID-19 Job Posted by ApplicantPro
Company:
Parker Jewish Institute For Health Care And Rehabilitation
Posted:
November 16 on ApplicantPro, TalentPlusHire
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More About this Listing: Call Center Supervisor-Family Call Center
Call Center Supervisor-Family Call Center is a Customer Service Call Center Representative Job at Parker Jewish Institute for Health Care and Rehabilitation located in Queens NY. Find other listings like Call Center Supervisor-Family Call Center by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Supervisor-Family Call Center is a Customer Service Call Center Representative Job at Parker Jewish Institute for Health Care and Rehabilitation located in Queens NY. Find other listings like Call Center Supervisor-Family Call Center by searching Oodle for Customer Service Call Center Representative Jobs.