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Call Center Customer Service Agent
Location:
Vancouver
Description:
Job Title: Call Center Customer Service Assistant Overview: We are seeking a dedicated and enthusiastic individual to join our team as a Call Center Customer Service Assistant. As a crucial member of our customer service department, you will play a pivotal role in ensuring exceptional customer experiences through phone interactions. If you possess excellent communication skills, a passion for assisting others, and thrive in a fast-paced environment, we invite you to apply for this rewarding position. Responsibilities: Customer Support: Provide courteous and professional assistance to customers via inbound and outbound phone calls, addressing inquiries, resolving issues, and offering solutions promptly and effectively. Product Knowledge: Develop a comprehensive understanding of our products or services to accurately address customer inquiries and provide relevant information. Documentation: Maintain detailed and accurate records of customer interactions, transactions, comments, and complaints in the company database. Quality Assurance: Adhere to established call center protocols and quality standards to ensure consistency in service delivery and customer satisfaction. Team Collaboration: Collaborate closely with team members, supervisors, and other departments to share knowledge, best practices, and contribute to a positive work environment. Continuous Improvement: Actively participate in training sessions, workshops, and ongoing professional development opportunities to enhance customer service skills and stay updated on product/service offerings and industry trends. Performance Metrics: Meet or exceed performance metrics such as call handling time, first-call resolution, customer satisfaction ratings, and other key performance indicators (KPIs). Requirements: Education: High school diploma or equivalent. Communication Skills: Exceptional verbal communication skills with a clear and articulate speaking voice. Proficiency in active listening. Visit ListedBuy for more information.
Posted:
April 11 on ListedBuy
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More About this Listing: Call Center Customer Service Agent
Call Center Customer Service Agent is a Customer Service Call Center Representative, Customer Service Representative Job located in United States. Find other listings like Call Center Customer Service Agent by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.
Call Center Customer Service Agent is a Customer Service Call Center Representative, Customer Service Representative Job located in United States. Find other listings like Call Center Customer Service Agent by searching Oodle for Customer Service Call Center Representative, Customer Service Representative Jobs.