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Call Center Agents - Work at Home | Call Center Representative in Customer Service Job at Mommy Jo1

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Call Center Agents - Work at Home

Worcester, MA

Call Center Agents We are the worlds largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent background. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve. Position details - may perform 1 or more of the following: Completes questionnaire/survey via telephone using standard scripts and standard operating procedures. Obtains and/or verifies needed details for our cases by answering incoming calls Makes outgoing calls when further details is needed Documents all call info according to standard operating procedures Routes calls to appropriate departments Utilizes scripted Frequently Asked Questions to respond to caller inquiries Maintains and improves quality results by adhering to standards and guidelines; recommends improved procedures All other duties as assigned. Education and Background High-school degree or equivalent Excellent computer navigation skills (move between multiple windows and programs) Knowledge of customer service principles and practices Some background in a call center or customer service environment Outstanding customer service skills Great communication expertise Good data entry and typing skills 35+ WPM Multilingual Spanish preferred Expertise to pass a background check Key Competencies Verbal and written correspondence abilities Listening skills Judgement Attention to detail Team work Work at Home " must haves: Existing High-Speed Internet access Quiet noise free home office space, free of distractions NOTE: While you are clocked in, working virtually is NOT something that can be combined with watching TELEVISION, preparing meals, running errands, car-pooling, doing household chores, providing pet care, elder care or childcare. Virtual workers with dependents must make arrangements for personal chores as if they were working in a conventional office location. This position Is Not a flexible job where employees can set their own hours. Schedules must be adhered to. Position requirements: Must have Outstanding Customer Service Skills in a CALL CENTER setting! Good communication abilities Multi-lingual Spanish is preferred, but not necessary Basic Computer Navigation & Typing Skills: 25+ wpm Equipment will be provided Expertise to Pass a Background check and drug screening H.S. Diploma or G.E.D. 18yrs of Age or Older Current RESUME needed Healthcare Benefits after 60 days Accrued PAID-TIME-OFF time after 180 days Hours: Schedule (Central Time) to be determined by availability. Total: 25-29 hours Pay: $12.00 per hour To Become A Member: Please visit and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your requirements and work experience. Please reference agent id code MJOLLauraLC on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 1405XXXXXX.
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Call Center Agents - Work at Home is a Customer Service Call Center Representative Job at Mommy Jobs Online located in Worcester MA. Find other listings like Call Center Agents - Work at Home by searching Oodle for Customer Service Call Center Representative Jobs.