This listing was posted on The Resumator.
Call Center Agent
Location:
Lanham, MD
Description:
VECRA is seeking Full-TimeCall Center AgentsVECRA, Inc. seeks remote Call Center Agents to support an inbound call center thatprovides support to the Maryland Health Benefits Exchange that assist Marylandconsumers with assistance regarding their healthcare benefits.COMPANY DESCRIPTIONVECRA, Inc. is a service-disabled veteran-owned small business (SDVOSB), woman-owned small business(WOSB), minority business enterprise (MBE) consulting firm implementing proven methodologies that help ourclients drive growth, transform businesses, and innovate breakthrough ideas. VECRA’s extensive experience withinnovative software applications, reporting systems, facilities and supply chain management, programmanagement and staffing support services are always:Vigilant * Efficient * Collaborative * Responsive * AccurateJob DescriptionThe remote Call Center Agents can expect to receive an average of 30-35 inbound calls daily (the call centervolume will be higher during open enrollment) This position requires seven weeks of paid training. Equipment willNOT be provided; you must provide your own computer/laptop (Chromebooks and iPads are not allowed) and aheadset.ROLES and RESPONSIBILITIES● Answer incoming calls from consumers, prospective enrollees, and people assisting enrollees or actingon their behalf policies, procedures, and protocols, including but not limited to the confidentiality andprivacy policies● Track and document all inquiries using the applicable systems● Complete associated tasks according to the established guidelines1 | Page● Meet Quality Assurance (QA) and other key performance metrics● Assisting consumers with changes to their existing application● Resetting consumer's passwords so that they may self-service● Checking application status – is coverage effective?● Escalate calls or issues to the appropriate designated staff for resolution as needed● Facilitate translation services for non-English speaking callers according to procedures● Attend meetings and training as requested and maintain up-to-date knowledge of all programs andsystemsQUALIFICATIONS and REQUIRED SKILLS:● 3 or more years of call center experience● Experience with high inbound call volume● Experience with meeting or exceeding established metrics● Must be a fast learner, punctual, and self-reliant● Can multi-task● Ability to listen to understand, NOT listening to respond● Above average computer skillsEDUCATION● High School Diploma or GEDOTHER● Work Hours: 8:00am to 6:00pm (will be assigned an 8-hour shift within thistimeframe)● Salary: $16.13/hour● Location: Remote● Travel: NoBENEFITS2 | PageWe offer a competitive benefits package for full-time employees to include paid holidays, paid time off, medicaland dental.VECRA, Inc. is an equal opportunity and affirmative action employer. VECRA is committed to administering allemployment and personnel actions on the basis of merit and free of discrimination based on race, color, religion,sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.VECRA maintains a drug-free workplace and performs pre-employment substance abuse testing and backgroundchecks, where permitted by law.Email resumes to XXXX@vecrainc.com with Subject Line: Call Center Agents3 | PagePowered by JazzHR
Company:
Vecra
Posted:
October 23 on The Resumator
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More About this Listing: Call Center Agent
Call Center Agent is a Customer Service Call Center Representative Job at Vecra located in Lanham MD. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.
Call Center Agent is a Customer Service Call Center Representative Job at Vecra located in Lanham MD. Find other listings like Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.