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Business Systems Analyst (Salesforce User Support) | Business Systems Analyst in Other Art & M1

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Business Systems Analyst (Salesforce User Support)

Location:
Edmonton
Description:

The future you want is within reach. At PCL, we build the places where life happens and find camaraderie in the process. We're a community of builders committed to building better communities. That's why we're always looking ahead, and not just to the next project or what's next in our industry. We're also looking at what's next for you and how we can help you build a career you're proud of. We are currently seeking a Business Systems Analyst for a position at our North American Headquarters District office located in Edmonton, Alberta. This role will provide overall support for Salesforce and would be ideal for someone who enjoys problem solving, delivering training, and connecting with various stakeholders. Salesforce certifications would be an asset in this role. Here's how a Business Systems Analyst (Salesforce User Support) for our Edmonton NAHQ office contributes to our team: Responsibilities Provide overall support for Salesforce, an enterprise customer relationship management (CRM) system and related business development systems Resolve tier II business process related system support issues Create, customize, and maintain process, training and system documentation Deliver classroom and web-based training to end users Elicit and document minor system enhancement requirements Validate requirements with user representatives and stakeholders Report on adoption, support trends, and roadmap progress to product advisory group Keep apprised of best practices to optimize user experience and continuously improve system adoption Liaise with business, technology, and support teams to ensure system meets business requirements Perform and coordinate integration testing and data validations Perform and coordinate user acceptance testing Manage district champions group and conduct regular update meetings Qualifications A minimum of three years in a training, end user support, or business analyst position will be considered Experience supporting Salesforce Sales. Visit ListedBuy for more information.
Company:
PCL Construction
Posted:
May 23 on ListedBuy
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