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Bloomington, IN- Desktop Support Technician II
Location:
Bloomington, IN
Description:
Please read below description · Provide direct Face-to-Face world class end user support experience with an emphasis on quality resolutions· Help improve end users productivity by completing triage, offering advice, teaching and developing solutions to common challenges with office products and capabilities· Provide operating system and application support to diagnose and resolve unique, non-recurring problems· Identifies potential escalations and proactively alerts management as needed.· Provide basic support for mobile devices and printers· Ensures configuration and inventory management database entries are complete and accurate· Perform other duties as assigned Requirements · Must possess a professional demeanor and strong customer service/consulting/training skills· Basic understanding of networks· Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint)· Strong Microsoft operating system troubleshooting skills· Strong problem solving and critical thinking skills· Strong written and verbal communication skills· Must be self-motivated and the ability to work independently with minimal supervision· Must have excellent time management skills· Must be detail and process oriented. Preferred Experience · Experience with ticketing systems (Service Now.)· Experience working with Azure User Admin and Multi Factor Authentication via Microsoft Authenticator· Experience with iOS· Certifications or Knowledge: Hardware such as A+ or equivalent, Microsoft MCSA Windows 10 and/or 11
Company:
Heunets
Posted:
November 6 on Manatal ATS
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More About this Listing: Bloomington, IN- Desktop Support Technician II
Bloomington, IN- Desktop Support Technician II is a Technology Desktop Support Technician Job at Heunets located in Bloomington IN. Find other listings like Bloomington, IN- Desktop Support Technician II by searching Oodle for Technology Desktop Support Technician Jobs.
Bloomington, IN- Desktop Support Technician II is a Technology Desktop Support Technician Job at Heunets located in Bloomington IN. Find other listings like Bloomington, IN- Desktop Support Technician II by searching Oodle for Technology Desktop Support Technician Jobs.