This listing was posted on ApplicantPro, TalentPlusHire.
Bilingual Remote Call Center Agent
Location:
West Sacramento, CA
Description:
Join Fortuna's team as a full-time medical call center agent working remotely from the comfort of your home. We are searching for seasoned high-volume call center professionals with at least six months of experience in call center operations. Candidates must be located within a 50-mile radius of Sacramento, California. Proficiency in Office 365, adeptness in handling a fast-paced, high volume of calls, and the ability to multitask are essential for success in this role. We'll provide you with the necessary home office technology equipment and comprehensive paid training to ensure your success in this role. This position starts on January 22nd and will have a 4-week paid training program. You must live within 50 miles of Sacramento to drive to the facility to pick up your office equipment. WHAT WE OFFER: Comprehensive Medical, Dental, and Vision insurance coverage Sick time benefits Training Program, engage in a robust 4-week paid training program designed to equip you with the essential skills and knowledge for the role. Weekly incentives for meeting attendance metrics. An additional $25.00 per week during training and $50.00 per week when actively working. We will supply you with a work laptop and accessories. WHAT YOU'LL DO Work remotely, Monday through Friday from 8:00 AM to 5:00 PM. Complete a 4-week remote training program with no absences. Handle incoming calls, address customer or provider inquiries, or escalate them to the appropriate channels. Process calls efficiently to meet or surpass performance metrics. Maintain meticulous call records, process requests, and ensure accurate documentation of account history. Collaborate with team members, management, and customers to resolve customer service issues effectively. WHAT YOU'LL BRING Minimum one (6) months of prior experience in inbound customer service, either in government or private sector settings. Healthcare related experience Typing skill level of 30 WPM and 95% accuracy. Familiarity with basic help desk software, computer applications, and Microsoft Office suite. Strong problem-solving skills, both written and oral, to address inquiries with professionalism. Minimum internet service with download speeds of 50 mbps is required. Bilingual Spanish proficiency is required. Fortuna operates as a staffing agency engaged in sourcing, screening, and presenting potential candidates for employment opportunities on behalf of our clients. Fortuna was founded in 2012 by practicing professionals with more than 50 combined years of experience. Our headquarters is in McClellan, California with offices in Los Angeles and New York, and satellite offices in Philippines and Israel. Fortuna is an active member of multiple California service agreements, including CMAS, ITMSA (Tier 2), CalPERS SpringFed Pool, as well as multiple municipalities and large corporation vendor pools www.gofortuna.com . Job Posted by ApplicantPro
Company:
Fortuna BMC
Posted:
November 16 on ApplicantPro, TalentPlusHire
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More About this Listing: Bilingual Remote Call Center Agent
Bilingual Remote Call Center Agent is a Customer Service Call Center Representative Job at Fortuna BMC located in West Sacramento CA. Find other listings like Bilingual Remote Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.
Bilingual Remote Call Center Agent is a Customer Service Call Center Representative Job at Fortuna BMC located in West Sacramento CA. Find other listings like Bilingual Remote Call Center Agent by searching Oodle for Customer Service Call Center Representative Jobs.