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Automotive Service Advsior- Frankfort GM | Automotive Service Advsior in Customer Service Job at N1

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Automotive Service Advsior- Frankfort GM

Frankfort, KY

Neil Huffman Automotive Group currently seeking a highly motivated, experienced Service Advisor who has the drive to meet the highest commitment to customer satisfaction. As a Service Advisor your main job is to interpret customer concerns and comments for our technicians, so they will diagnose vehicle problems correctly. The adviser then translates the technician's findings, which may be very complex, into language our customers will understand. Job Duties The duties of a service advisor include: Greeting customers, scheduling service appointments and receiving vehicle information. Listening to requests of the service desired and clearly explaining information on the repair order. Referring the technician to the customer and/or test-driving the vehicle to confirm source(s) of service repairs. Estimating the cost and time needed to do the repair, taking into account the customer's schedule Candidate must be able to meet or exceed our group wide productivity/sales goals by utilizing their team members strenths Handling customer complaints and maintaining high customer satisfaction standards. Periodically checking on the progress of the vehicle during servicing and contacting the customer when technicians discover additional problems; getting customer approval to do additional work and explaining the work performed and the charges being billed. Equal Opportunity Employer
Neil Huffman Auto Group
September 20 on ApplicantPRO
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More About this Listing: Automotive Service Advsior- Frankfort GM
Automotive Service Advsior- Frankfort GM is a Customer Service Automotive Service Advsior Job at Neil Huffman Auto Group located in Frankfort KY. Find other listings like Automotive Service Advsior- Frankfort GM by searching Oodle for Customer Service Automotive Service Advsior Jobs.