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Installation Service Coordinator | Service Coordinator in Customer Service Job at Melink | 72651041

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Installation Service Coordinator

Location:
Milfod
Description:

Job Description: We are looking for a full time Installation Service Coordinator to help take our company to the next level. As a small-medium sized business in the energy efficiency and renewable energy space, our goal is to grow sales as a national leader. The ideal candidate will be able to provide the foundation necessary to support such growth. The role of the Installation Service Coordinator is to support the Project Management team in the planning, execution, and completion of projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. This position will report directly to the Lead Project Manager. Installation Service Coordinator Essential Duties and Responsibilities: Successfully support the Project Management team from project development through closeout. Specifically provide support relative to the following tasks: Set-up and coordination of “pre-sale” survey activities. Customer order entry on behalf of regional distributors and reps. Coordination and delivery of subcontractor documentation including but not limited to: Master Provider Agreements Certificates of Insurance Form W-9 Coordination and delivery of customer required safety documentation. Coordination and delivery of technician security clearance documents. Scheduling of technicians independently and as directed by Project Managers. Effectively communicate project expectations to team members and stakeholders in a timely and clear fashion. As needed, participate in Client/contractor meetings and resolving client and management project issues. As needed, develop and deliver meeting minutes, progress reports, proposals, project submittals, project closeout documentation. Develop best practices and tools for project support. Installation Service Coordinator Qualifications: Bachelor's degree (BA) from a four-year college or university, strongly preferred, or equivalent combination of education and experience. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, and customers. Ability to solve practical problems and deal with a variety of concrete variables. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Must have superior customer service skills (i.e., excellent written and verbal communication skills, high emotional intelligence, positive attitude, and a service leadership philosophy). Able to demonstrate a high level of integrity, and a penchant for high quality. Must possess a strong work ethic and a high level of self-accountability. SAP experience preferred. Proficient in Microsoft Office Suite. Installation Service Coordinator Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk and talk or hear. The employee must frequently lift and/or move up to 20 pounds. Installation Service Coordinator Competencies: Ownership - Takes personal responsibility for their work, commitments, actions, and the results that follow. Customer Focus - Understands who their external and internal customers are and what they value. Meets and exceeds customer needs in a professional manner. Cultivates relationships that secure commitment and trust. Communication - Communicates clearly, concisely, and candidly with people at all levels of the organization in a timely and professional manner; avoids vagueness, ambiguity, and mixed messages. Continuous Improvement - Continuously seeks to improve individual work, proactively seeking and acting on feedback. Develops better, faster, or less expensive ways to do things. Invests in personal growth. Resourcefulness - Takes initiative to solve problems and achieve goals using available resources creatively and efficiently. Melink Corporation is an Equal Opportunity Employer Powered by JazzHR
Company:
Melink
Posted:
May 9 on The Resumator
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Installation Service Coordinator is a Customer Service Service Coordinator Job at Melink located in United States. Find other listings like Installation Service Coordinator by searching Oodle for Customer Service Service Coordinator Jobs.