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Assistant Cafe Leader - Culver
Location:
Los Angeles, CA
Description:
Job Title: Assistant Cafe Leader Reports to: General Manager Classification: Full-time, hourly Wage: $21-23/hour + tips + 5% bonus potential What's the job? Assistant Cafe Leaders (ACLs) are managers in training. They operate as the go-to person when the General Manager is not available and anticipate the needs of their team and cafe. The ACL collaborates with their manager to improve the cafe’s P&L statement through day-to-day operational support. They are cross-trained in the front and back of the house, while able to maintain quality standards across every position. ACLs facilitate their team’s training progress and ensure a commitment to G&B and GGET values and standards. ACLs are accountable for maintaining a positive work environment and ensuring fair and consistent treatment of all staff. Key Responsibilities Execute onboarding and development for the cafe team Support GM with interviewing and onboarding of new hiresHost palette development activitiesDisseminate new coffee updates to the teamValidate level-progress Act with owner-eyes in the cafe to solve problems before they occur Surface problems to the manager with a solutions mindsetSuggest improvements or ways to refine processes, creating tools when necessaryReview the P&L with the GM and take action for improvementTroubleshoot and perform preventative maintenance in the cafe Instill accountability in team members Perform regular QC for both food and beveragesDeliver and pull feedback regularly with your teamCoach Shift Lead and team members in time management, task completion, and intentional operationSend people home when appropriate Ensure the cafe is properly stocked Support GM in end of period dutiesPlace coffee order effectivelyPlace Vesta order effectivelyPlace paper goods order effectivelyPlace pastry order effectively Other Job Duties Be kind, engaging, and knowledgeable about our offerings and about coffee generallyBe positive and honestDisplay excellent hospitality to all customers and coworkersHustle, serve guests with magical speedDisplay confidence and seek to constantly improve your skills in all aspects of daily coffeebar operations, including but not limited to:Customer serviceCoffee brewing and espresso extractionDrink finishingServing foodDishwashing and general cleaningHandle cash and card transactions, ensuring accurate keeping of your tillHold keys for the shop, open/close the storeDemonstrate proficiency in all roles of the shop, front and back of houseReplenish inventory or make proper substitutions for parsProactively pass on CS knowledge to new staffCoach and empower team members to take ownership of each customer’s experienceDe-escalate high-intensity customer interactionsCheck your Slack communications at the start and end of every shift and interface as necessary with other teams/locationsAct on behalf of the GM when no other leadership is present Required Skills, Knowledge, and Abilities Understand and implement our mission, vision and valuesApply “owner eyes” to all aspects of the shopDemonstrate mastery of formal staff training, feedback, and shop processesDemonstrate a keen eye for detail and the bar skills necessary to lead coffee serviceDemonstrate the ability to improve the work -- and the experience -- of the employees around youManage up, bringing not only problems but also potential solutions, to your managerShare our absolute passion for coffee, food, and hospitalityOpen and/or close the coffeebar, and posses overall schedule flexibilityExcellent time management and delegation skillsFunction well in a fast-paced and, at times, stressful environment Experiential Qualifications Previous success working on a G&B/GGET team of highly-comparable experience from an outside companyExperience working with diverse teams Physical Requirements, with or without a reasonable accommodation Ability to move about the cafe space frequently throughout shiftAbility to operate job related tools, such as espresso machines and coffee brewersAbility to communicate effectively with coworkers and customersAbility to frequently move prep items in bins weighing up to 40lbsExposure to kitchen environment with hot surfaces Some Reasons You Might Like Working Here We offer competitive salaries and (for this position) structured incentive compensationWe offer company-sponsored medical benefits through Kaiser Permanente for both yourself and your dependantsAdditional vision and dental benefitsWe offer a 401k plan with company matching fundsFree drinks, one free bag of coffee per week, and discounts on all food and merchWe are a growing company rooted in the LA areaWe have a proven track record of promoting from withinWe are a team full of passionate people who love what we do Powered by JazzHR
Company:
G & B Coffee
Posted:
October 31 on The Resumator
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More About this Listing: Assistant Cafe Leader - Culver
Assistant Cafe Leader - Culver is a Clerical Assistant Job at G & B Coffee located in Los Angeles CA. Find other listings like Assistant Cafe Leader - Culver by searching Oodle for Clerical Assistant Jobs.
Assistant Cafe Leader - Culver is a Clerical Assistant Job at G & B Coffee located in Los Angeles CA. Find other listings like Assistant Cafe Leader - Culver by searching Oodle for Clerical Assistant Jobs.