Responsible for assisting customers with travel requests by answering incoming calls and matching the features and benefits of the airlines to the needs of the passengers Answer customers inquiries regarding all aspects of their travel or 1 of our travel partners Expertise to handle customer questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with 1st call resolution Assist customers with technical web siteand mobile navigation needs Make new reservations and change existing reservations on scheduled domestic and international flights Perform both computer and inbound/outbound telephone related tasks HOURS The call center is open 24/7/365 Applicants must be flexible and willing to work early mornings, afternoons, evenings, weekends, and holidays. UNION Like many airline positions, Reservations Sales Agents are part of a union that will require initiation charges and monthly dues. REQUIREMENTS High-school diploma or equivalent required Min age of 18 yrs old Must be authorized to work in the United States Have not used any nicotine products within the last 6 mnths (includes chewing tobacco, nicotine gum, patches, hookah or any other source of nicotine) Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices required Demonstrated knowledge and aptitude to use computers and related technology skillfully required Fluent in Spanish highly preferred Proficient keyboard skills required Must have strong customer service skills and a professional and pleasant phone demeanor Must possess exceptional verbal and interpersonal communication expertise in order to assist customers and interact with coworkers Proven expertise to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner required Adaptable to performing work according to set procedures required Excellent attendance and reliability required Must be flexible to work any shift assigned within a 24 hour/day, 7 day/week, 365 day/year operation including weekends, holidays and overtime as needed. Hours could include late nights and early mornings. Pay: $12.33 per hour To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with this client. Please reference agent id code MJOLREBECCAN when you register on-line. If you have further questions please contact us at one (405) 418 - XXXX.
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September 16 on Get Customer Service Jobs