Sallie Mae Collector I
Sallie Mae (NASDAQ: SLM) is the nation's No. 1 financial services company specializing in education. Whether college is a long way off or just around the corner, Sallie Mae helps turn education dreams into reality for 25 million customers. With products and services that include college savings programs, scholarship search tools, education loans, tuition insurance and online banking, Sallie Mae offers solutions that help families save, plan, and pay for college. Sallie Mae also provides financial services to hundreds of college campuses as well as to federal and state governments. This position will start on Monday, October 1. The full-time shift available is: Monday - Friday, 3 days of 8:00 AM -- 5:00 PM & 2 days of 12:00 PM -- 9:00 PM and every other Saturday 8 AM - Noon. Training will be 8:00 AM -- 5 PM for a period of 3 weeks (Oct 1 -- Oct 19). This position is located in the Muncie, IN office. The collector is responsible for performing collection activities in an effort to recover losses from assigned accounts. Collector will locate and communicate with debtors via the telephone and written notices in order to obtain repayment in full or to establish acceptable payment arrangements. Additionally, collector will resolve issues of a non-routine nature as necessary as well as perform skip tracing and contract observance functions to ensure compliance of all company, client, and federal and state regulations. Essential Job Functions include: 1. Communicate with debtors in regards to the repayment of their delinquent debt. a. Achieve assigned goals (fee, postdate, liquidation, and/or consolidation apps taken -- specified by line of business) b. Make required number of phone calls daily as determined by management c. Profile debtors and obtain financial information. Update demographic and financial information on each call. d. Negotiate the best possible arrangements e. Proficiency with company telephone system while placing outbound calls and accepting inbound calls. f. Refer accounts for legal or administrative wage garnishment processes if applicable as dictated by department and/or client requirements. 2. Perform skip tracing to locate debtors. a. Use skip-tracing tools to locate the debtor in the most efficient manner b. Locate required number of skip accounts as determined by management c. Effectively communicate with third parties to obtain location information d. Profile accounts that are determined unlocatable or exhausted 3. Ensure all accounts are worked within client standards and Federal Regulations. a. Maintain specified file of accounts per client standards b. Work within FDCPA, state regulations, department/division & APG Compliance Policies c. Maintain clear, concise and accurate documentation of all attempts and/or contacts made and received for accounts in accordance with company and client specifications 4. Maintain continuing education, training in industry career development a. Maintain current knowledge of and comply with all federal and state rules and regulations governing collections including FDCPA, Privacy Act, FCRA, etc. b. Attend training sessions as directed by management c. Integrate information obtained through training sessions and policy changes immediately into daily routine Additional Responsibilities include: The collector is given limited authority by collections management to conduct, manage and administer the collection activities necessary to collect an account, while operating within the guidelines and budget of the collections department. EXPERIENCE -- Minimum of six months of progressive work experience preferred. MUST HAVE: * PC experience in a windows environment * Basic keyboarding skills * Must be able to obtain required License for collecting * ACA certification preferred * High School Diploma or GED * Effective written and verbal communication skills * Ability to follow written and/or verbal instructions * Good mathematical skills including calculator skills * Ability to meet aggressive daily, weekly, and monthly production and quality goals * Strong organizational skills and the ability to meet tight deadlines * Negotiation, counseling and problem solving skills * Ability to work flexible day, evening and weekend hours as required * Ability to learn company collections computer system and phone system Preferred Requirements: * Previous sales or customer service experience Basic Minimum Requirements: Ability to work independently while being a team player. Ability to work in a fast paced collections environment and meet daily, weekly, and monthly quality and productivity requirements. PC skills such as familiarity with using a mouse and working in a Windows environment. Good mathematical, calculator, and typing skills. Excellent verbal communication skills, effective telephone techniques and the ability to be firm, direct, and concise, while maintaining a professional manner at all times. Ability to display high levels of initiative, motivation, flexibility and creativity to devise methods of attaining productivity standards. Must be results-oriented and persistent when faced with obstacles. Ability and skills to effectively deal with angry borrowers, attorneys, and third parties while remaining professional at all times. Strong work ethic (example: attendance, dependability, etc.) Preferred Requirements: Previous collections experience. Knowledge of the Fair Debt Collection Practices Act (FDCPA). Sallie Mae is a federal government contractor. Should this position support a government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Apply to:http://www.candidatecare.com/srccsh/job.guid?_reqID=2000015462510&_cache=-5089052667311872591&x=28675 We are an Equal Opportunity/Affirmative Action Employer. SLM Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Sallie Mae is a drug free workplace.
August 28 2012 on Facebook