Retail Technician 1 - 583366 | Retail Worker in Retail Job in Davenport IA | 2918966124

Austin B.

Lives in Findlay, OH · View My Profile

Lives in Findlay, OH

Retail Technician 1 - 583366

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Location:

Davenport, IA

Description:

Retail Technician - 583366 Excellent Career Opportunity with NCR! Benefits Start Day One! Company Car, Laptop and Phone! Bonus Eligible! Career Advancement Opportunities! Davenport IA Description Retail Technician I About NCR Corporation: NCR Corporation (NYSE: NCR ) is a global technology company and leader in automated teller machines, self-checkouts and other self- and assisted-service solutions, serving customers in more than 100 countries. NCR's software, hardware, consulting and support services help organizations in retail, financial, travel, healthcare and other industries interact with consumers across multiple channels. NCR's Shared Services is a leading global IT support service provider. NCR is a service partner with leading technology companies - Cisco, Nortel, Sun, Dell, HP and others… Summary Description: Do you take pride in providing exceptional Customer Service to drive the best service experience possible to your customers? Do you possess a positive attitude? Are you personable, eager, dependable and willing to learn? If so, we have the opportunity for you. Our Retail Technicians are the very face of NCR, and their ability to resolve customer issues has a huge impact on customer loyalty and retention. The Retail Technician job offers exciting work in a dynamic environment that encourages learning and growth. The Retail Technician provides maintenance and repairs on equipment within an assigned territory to assure continuity of customer operations and high levels of customer satisfaction and loyalty. In this role, the Retail Technician will have ownership of customer problems or incidents until the situation has been resolved to the customer's satisfaction and or in compliance with agreed upon Service Level Agreements. You will perform work on products and services for our retail customer's equipment. When you work at NCR, you have more than just a job - you are in the driver's seat of a career. So, take this opportunity to jump start your career and apply today!! Key Areas of Responsibility • Provide maintenance and repairs on retail equipment at various locations within an assigned territory/region. • Responsible for keeping the customer informed of progress and resolution of their issue, ensuring that the customer is informed upon arrival as well as departure to manage expectations and ensure customer understanding and agreement of issues and resolution. • Responsible for ownership of customer issues/needs that are voiced or observed. • Acts with passion for service to deliver customer delight and improve overall customer loyalty and experience. • Promotes and maintains good customer relations through high standards of personal appearance, ethical behavior, maturity and good judgment. • Provide accurate reporting on all service calls and activity; as well as other reporting as required. • Properly maintain tools, manuals, assigned equipment and vehicle. • Relationship Management/People Skills: Shows understanding, courtesy, tact, and concern in developing and maintaining relationships. • Problem Solver: Analyze information and readily recognizes problems requiring attention. Probes and looks past symptoms to determine the underlying causes of problems and issues. • Exercise Professional Judgment: Applies accurate logic and common sense in making decisions and coming to conclusions. Chooses courses of action or makes decisions that are consistent with policies, procedures, and rules. • Disciplined and Focused on Execution: Prioritizes and balances time, actions, resources, and initiatives to ensure results are achieved. Holds self accountable for complying with policies, procedures, and work requirements. • Adapt and Learn: Readily adapts to changing needs or conditions. Seeks opportunities to acquire new knowledge and skills. • Meet Customer Needs: Quickly addresses customer needs by involving the right people or resources at the right time. Statement to Third Party Agencies To ALL recruitment agencies: NCR accepts resumes only from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or send to any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes. EEO Statement NCR is an equal opportunity employer. It is NCR's policy to hire, train, promote and pay associates based on their job-related qualifications, ability and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, physical or mental disability, sexual orientation or veteran status. Qualifications Basic Qualifications: • High School Diploma or GED • Basic PC knowledge • Previous Retail experience, other customer facing service positions or military experience maintaining computer technology • Must be a local candidate. • Must be authorized to work in the U.S. • Must have a valid driver’s license. • Must pass comprehensive background check including, criminal, driving record, and drug screen. • Must have the ability to carrying and lifting tool kit/parts of varying weights (1- 50 lbs.) and prolonged travel as needed. Preferred Qualifications: • BS Degree • Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call. • 1-2 years of Customer Service experience, retail or other customer facing or military. • Must be dependable and reliable. Please send your resume to me and include the following: name, contact information, what makes you a great fit, a brief explanation of your experiences and background that fit with the job requirements, and salary expectations.

Posted:

February 7 on eBay Classifieds