Job Opening - Operations/ Customer Service Rep
Looking for Operations/Customer Service Rep.
Rayno Window Film Inc is a science-oriented “Total Window Solutions Provider,” offering high quality automotive, architectural and smart film application with extensive sales network in U.S., S. Korea, China and United Arab Emirates (UAE).Rayno Window Film Inc is currently looking for Operations/Customer Service Rep. in multiple locations, including CA, IL and FL.• The Operations/Customer Service Representative is responsible for coordination of all activities necessary to provide sales, service and distribution support to our customers. • The Operations/Customer Service Representative is the direct interface with customers and responsible to address customer needs and coordinate problem solving in concert with Sales and cross-functional partners. • The Operations/Customer Service Representative works in partnership with the master distribution centers and field sales representatives; manages all aspects of the order fulfillment process; and forms working relationships with internal partners within supply chain, business and manufacturing.Key responsibilities and accountabilities: • Manage customer Warranty requests, inquiries, complaints;• Processing Warranty claims;• Analysis of inventory and customer demand;• Partner with Sales in support of customer needs;• Manage customer records and report customer information:• Build relationships with customers and internal partners;• Foster teamwork;• Back-up colleagues as needed;Requirements• Excellent telephone presence and strong written and verbal communication skills are required.• Excellent computer skills; including strong proficiency in Excel and Word are required; Quickbooks experience required.• Relevant previous customer service, sales, supply chain or manufacturing experience is desired.• Candidate must have ability to quickly grasp complex processes and systems.• Strong prioritization, planning and analytical skills required.• Must work well under pressure and with time demands.• Must be self-motivated, extremely organized, able to multi-task in a dynamic business environment and have the ability to work well with others.• Individual must have the ability to contribute independently and within a team environment.• Relevant product knowledge is valued but not required.• Coursework completed in chemistry, mathematics, operations management, supply chain management, and advanced degree will be considered a plus.
Rayno Window Film
August 26 2014 on Facebook