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Fraud Protection Team Agent | Fraud Protection Team Agent in Customer Service Job at GC Services i1

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1 Listing · Joined: Jan 30, 2014

Fraud Protection Team Agent

Saint Charles, MO

Summary of Duties:Must handle inbound calls regarding identity and equipment theft for a telecommunications company.Fraud monitoring requires the opening of cases, explaining processes, investigating the issue at hand and working at a resolution in conformity with client and customer needs. The process may also include the issuance of credits and follow up with the customer when the resolution occurs.Detailed Duties: Agents will work with the caller to investigate identity theft and or equipment theft. The process may involve;requesting police reports, documents to prove identity and place of residence. The agent will also searchclient provisioning systems for associated accounts. Qualifications:Steady employment historyAbility to adapt to change Excellent verbal communication skillsAdvanced data entry skillsAbility to navigate through multiple systems including intranet web sites Attention to detail Good typing skills Pleasant attitude Ability to be managed and take directions We Offer:Starting pay of $9.00/hr 12% Shift differential for hours after 6PM and Weekend hoursBi-annual merit increase opportunity for first 2 years of employmentState of the art call center Full service cafeteria available Paid training program Bilingual Positions available Available Shift is 11:30AM to 8:00PM Wednesday-Sunday. Training will be 11:30AM to 8:00PM for 3 weeks Wednesday-Sunday.Call 636-793-1700 to schedule an appointment for a confidential interview.Take HWY 40 west to exit 11, Research Park Cir., Stay to left onto Technology Dr. West, 500 Technology Dr. West is on the right in Verizon bldg. (St. Charles County)All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.E-Verify/Drug Free Workplace
GC Services
September 24 on Oodle
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More About this Listing: Fraud Protection Team Agent
Fraud Protection Team Agent is a Customer Service Fraud Protection Team Agent Job at GC Services located in Saint Charles MO. Find other listings like Fraud Protection Team Agent by searching Oodle for Customer Service Fraud Protection Team Agent Jobs.