Customer Care / Account Coordinator
Ideal candidates for this role enjoy working with many people on a daily basis, have a high level of professionalism and at least 2 years of recent experience in a direct customer support role. Our Customer Care / Account Coordinators must possess the following:- Strong communication skills (written and verbal) - Proficiency with MS Office components (Word, Excel, Outlook) - A 2-4 year business degree is a plus, but work experience will be considered in lieu of a college degree. - Ability to work independently as well as effectively in a team environment- A good sense of humor About the position:This is not a typical “customer service” position. Absolutely no soliciting is required. We work with a very diverse customer base that includes everything from Fortune 500 companies to sole proprietorships. Our Customer Care / Account Coordinators work as a team along with outside sales representatives, inside sales engineers and our manufacturing team to ensure that our customers receive the right products for their applications every time they order. On a daily basis, we do whatever it takes to make our customers happy and to help them be successful. After all, our customers are the reason we get to come to work every day. The products we sell are technical in nature and highly customized for each application, which requires a complex order management system, strong attention to detail, and the ability to think independently to deal with unexpected situations as they arise. On a daily basis Coordinators must be able to:- Analyze and process incoming orders- Effectively correspond with customers on the phone and via email- Multi-task, troubleshoot and resolve various customer inquiries and issues in a fast paced environment- Understand and communicate account specific requirementsThe company has a philosophy that the customers’ needs are most important, and we vow to provide the best possible products and services to each and every customer. Adhering to this philosophy has been instrumental in our success and we are looking for candidates who share our philosophy.
November 5 2012 on Oodle