$14
Bilingual Spanish / English - Resolve Application Specialist
Price:
$14
Location:
Charlotte, NC
Description:
Bi-lingual Spanish / English - Resolve Application SpecialistLocation:Charlotte, NCJob #1828279Date Posted: 01-15-2013Apply NowSend to FriendResolve Application Specialist-BilingualSpanish / English- Charlotte, NC 28262$14.00/HOURMonday-Friday, 8:00-5:00Great opportunity within a 3000-employee software and healthcare service corporation in Charlotte. The right candidate will be fluently multilingual Spanish & English, possess much enthusiam, have excellent communication skills, have a desire to grow their career and climb the ladder to possible management roles in the future. Knowledge of government programs such as Medicare, Medicaid and Disability is a BIG plus. Candidates with a 4-year degree desired.Title Resolve Application Specialist - Multilingual Spanish / EnglishCity CharlotteState NCDescription This position is responsible for providing high-quality client focused service by using knowledge of local, state and federal program requirements to efficiently maintain and update general applicant info, financial, medical and personal info to support client applications.â?¢ Documents and updates the PACE (Patient Advocacy System) based on daily contact of select members of assigned applicant group and application evidence requirements, i.e. work activity, medical condition, 3rd party, beneficiary, contact and demographic data financial, life and health insurance details, employment and salary verification, medical history and documentation where evidence is required.â?¢ Reviews inbox for daily work queues, identifies missing evidence and follows through to completionâ?¢ Answers incoming calls from clients and Health Care Representativesâ?¢ Assists callers in resolving account issues by identifying and taking appropriate actions including completing required forms to support application processâ?¢ Effectively educates and answers inquiries from patients and family representatives regarding application processâ?¢ Assists clients with scheduling appointments and reminding of appointments, as neededâ?¢ Maintains ongoing communication with other internal Resolve Application functions to obtain info and/or provide updates regarding claim statusâ?¢ Identifies and takes appropriate actions to complete and submit required financial, medical and personal details forms to support the client application processâ?¢ Reviews software system for document mailings prior to applications, medical records, etc. is packaged and mailed to external sourcesâ?¢ Receives calls and assists clients, company representatives and Healthcare Reps in resolving evidence application issuesâ?¢ Diligently follows-up with institutions/businesses resolving issues ultimately affecting application approvalâ?¢ Identifies appropriate escalation points and works with Escalation Team Leader to resolve issuesâ?¢ Reviews outgoing client material for accuracy prior to submittalâ?¢ Complies with ethics, privacy and compliance policies and proceduresRequirements â?¢ High school graduate or GED required, some college preferredâ?¢ Prior work experience in a healthcare environment preferredâ?¢ Knowledge of application requirements and processes for SSA and DDS programsâ?¢ Knowledge of medical terminology and business principlesâ?¢ Previous customer service experience requiredâ?¢ Strong communication skills (verbal & written); demonstrated experience working with high volume of phone callsâ?¢ Skill in identifying problems, researching and recommending resolutionsâ?¢ Resourceful and tenacious when faced with obstaclesâ?¢ Professional phone demeanor requiredâ?¢ Strong organization skills â?? ability to prioritize, plan, and follow throughâ?¢ Ability to work independentlyâ?¢ Ability to work collaboratively with othersâ?¢ Ability to maintain effective working relationships with clients, the public and business contactsâ?¢ Ability to react calmly and competently when discussing medical situations with clientsâ?¢ Ability to perform effectively as a team member, supporting a client-focused environmentâ?¢ Proficient computer skills in Microsoft products: Outlook, Word, Excel and PowerPointâ?¢ Multi-lingual Spanish a MUSTTo be considered for this excellent career opportunity, please email your resume ASAP. Debbie DuguayTargetCWPlease contact me with any questions:Email:(click to respond)Apply NowSend to FriendReturn to top ↑Listing originally posted at http://jcnlx.com/d83ac636a42041ac92999fdb26ac3847102
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Debbie M. Let me know if you have any questions. – Debbie M.
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More About this Listing: Bilingual Spanish / English - Resolve Application Specialist
Bilingual Spanish / English - Resolve Application Specialist is a Computer & Software Jobs Application Specialist Job at Targetcw located in Charlotte NC. Find other listings like Bilingual Spanish / English - Resolve Application Specialist by searching Oodle for Computer & Software Jobs Application Specialist Jobs.
Bilingual Spanish / English - Resolve Application Specialist is a Computer & Software Jobs Application Specialist Job at Targetcw located in Charlotte NC. Find other listings like Bilingual Spanish / English - Resolve Application Specialist by searching Oodle for Computer & Software Jobs Application Specialist Jobs.