This listing was posted on The Resumator.
IT Supervisor
Location:
San Francisco, CA
Description:
Job Overview: Our client is seeking an IT Supervisor for their San Francisco office to oversee daily IT operations, staff, and compliance with reporting systems, while delivering expert-level technology customer service and keeping management informed of changes. Key Responsibilities: Team Supervision: Oversee IT support services team. Manage work schedules and priorities. Participate in performance management. Service Process Supervision: Ensure timely, high-quality service delivery. Ensure compliance with IT reporting systems and documentation. Project Implementation: Implement Firm-wide IT projects and initiatives locally. Handle special projects assigned by IT Regional Manager or Director of IT Service. Coordination: Coordinate with Network Operations, Support Center, and Desktop Team for user support. Technical Guidance: Provide guidance to the IT Service team for resolving complex technical issues. Additional Duties: Work overtime as needed, especially at month and year-end. Handle other related projects as assigned. Required Proficiencies: Microsoft Systems: Advanced to expert in Microsoft Operating Systems and Office Suite. Expertise in remote access technologies (Citrix, VPN) and wireless PDA technologies (iOS). Customer Service: Advanced proficiency in customer service principles and practices. Networking: Advanced proficiency in networking technologies, cabling topologies, and related applications. Support Applications: Advanced proficiency in practice/litigation support applications and Document Management Systems (WorkSite). Technical Knowledge: Knowledge of desktop imaging tools (SCCM), Active Directory, Windows Group Policies, DLL Conflicts, Windows Registry, and remote control. Experience: At least 5 years of technical support experience with Microsoft Windows. At least 3 years in a supervisory technical customer service role. Qualifications: Education: Bachelor’s Degree (preferred) or equivalent experience. Microsoft Certification (preferred). Experience: At least 8 years in software and hardware support. At least 8 years in LAN, WAN, and network systems support. At least 8 years in configuring and maintaining PC operating systems. At least 7 years in professional services or law firm experience (preferred). At least 3 years in IT supervisory experience (preferred). Compensation and Benefits: Salary: Expected annual salary range: $98,400 - $127,900, based on experience and other factors. Benefits: Comprehensive benefits program including Medical, Dental, Vision, Life/AD&D, Long Term Care, and Disability. Flexible Spending Account, Health Savings Account. Healthcare Concierge and Advocacy. 401k Plan and Profit Sharing. 10 Paid Holidays and a generous PTO program. Family Support benefits, including Pediatric Mental Health, Parental Support, Paid Parental Leave, Fertility Benefits, and Breast Milk Shipping. Back-up Child Care, Elder Care, and Tutoring. Wellness Programs, Retirement Plan Consulting, and Anniversary Bonus Program. Professional Development Programs. Transportation Allowance, Commuter Benefits, International Travel Insurance, Auto/Home/Legal Insurance, Pet Insurance, Employee discounts, and more. Powered by JazzHR
Company:
Top Tier Reps
Posted:
May 22 on The Resumator
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More About this Listing: IT Supervisor
IT Supervisor is a Executive Supervisor Job at Top Tier Reps located in San Francisco CA. Find other listings like IT Supervisor by searching Oodle for Executive Supervisor Jobs.
IT Supervisor is a Executive Supervisor Job at Top Tier Reps located in San Francisco CA. Find other listings like IT Supervisor by searching Oodle for Executive Supervisor Jobs.