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IT Helpdesk Level 1 Support
Location:
North Richland Hills, TX
Description:
IT Helpdesk Level 1 SupportDepartment: ITCompensation: $18/hr starting ($19 after successful 90 day probation period)Level: AssociateDuties:- React and troubleshoot incidents with PC, Mac, iOS, Android devices- Maintain/troubleshoot onsite network equipment- Maintain/troubleshoot onsite WMS system- Maintain and update the accurate inventory of all company assets- Accurately document problems/tasks in the ticketing system (Jira/Asana) for future reference- Assist in creating materials (SOP) for end-user frequently asked questions (FAQs)- Escalate issues to the Level 2, Level 3 Support- Meet agreed upon service level agreements (SLAs), and achieves key performance indicators (KPIs)Powered by JazzHR
Company:
Gritr Sports
Posted:
May 17 on The Resumator
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More About this Listing: IT Helpdesk Level 1 Support
IT Helpdesk Level 1 Support is a Customer Service Help Desk Job at Gritr Sports located in North Richland Hills TX. Find other listings like IT Helpdesk Level 1 Support by searching Oodle for Customer Service Help Desk Jobs.
IT Helpdesk Level 1 Support is a Customer Service Help Desk Job at Gritr Sports located in North Richland Hills TX. Find other listings like IT Helpdesk Level 1 Support by searching Oodle for Customer Service Help Desk Jobs.