This listing was posted on Professional Diversity Network.
Help Desk - Deskside Support (Jr)
Location:
Washington, DC
Description:
Job ID: 24-01864 Junior Deskside Support Washington, DC MUST: Top Secret Clearance required Experienced Deskside Support 1+ years of relevant experience Must have experience with mobile devices Ability to lift up to 50lbs, must be physically able to walk, squat, bend, twist, lift, crawl under desks, reach out and above head, carry items, push and pull carts loaded with equipment. Must possess excellent IT technical skills, customer service skills, work independently, supporting users and resolving their IT issues while representing assigned service unit, follow directions, and be self-motivated to complete assignments, research and apply solutions. Works well both as part of a team as well as independently, successfully completing tasks while receiving only general guidance on assignments and solutions. Bachelor's degree required (extra 4 years of experience with no degree) DUTIES: Performs Junior IT support duties and related problem-solving using desktop IT support skills, demonstrating IT desktop experience, good judgement, and initiative. Performs technical work of a professional level using standard techniques, concepts and procedures. Competent to work independently on technical assignments and projects, meeting deadlines. Contributes to complex problem solving. Install desktops, portable computers, peripherals, and software products for networked, classified, and unclassified, and standalone environments. Detect, diagnose, research solutions, and resolve desktop and portable computer software and hardware failures. Provide users with information, guidance, and instruction on use of desktop and portable computer hardware and software. Analyze and assess customer service requests and provide prompt technical solutions. Conduct IT audits as assigned, in compliance with policies governing the administration, utilization, and acquisition of desktop and portable computer products. Prepare progress/status reports and submit to team leads as required. Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner. Identify and document areas for process improvements. Contact and effectively communicate with users by telephone, electronic communications, or in person. Prepare equipment for reuse or surplus of property actions. Provide technical support for customers assigned to remote locations as required. Perform software and hardware upgrades and installations involving multiple computers, printers, multi-printers, and peripherals. Coordinate the disassembly and reinstallation of IT equipment in support of office relocations and new buildings/locations. The ITB Solution Center's mission is to improve the IT customer experience by providing personalized technical services at JEH to walk- in- customers. PIV (Personal Identity Verification Credential) Unlocking user's PIV (UNET) account Activating user's PIV account Updating Certifications Pin resets PKI (Public Key Infrastructure Program) Applying certificates to employees PKI cards Reset PKI cards Unlocking PKI cards Generate codes for TAs in field office Revoke accounts RSA (Registration Security Authority) Troubleshooting RSA issues regarding hard and soft token Associate and set up RSA tokens with employees account Allow employees to reset RSA pin (FBINET & UNET) Unlock RSA accounts (FBINET &UNET) Hard token distribution and retrieval *Quadrant, Inc. is an equal opportunity and affirmative action employer.Quadrant is committed to administering all employment and personnel actions on the basis of merit and free of discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or status as an individual with a disability. Consistent with this commitment, we are dedicated to the employment and advancement of qualified minorities, women, individuals with disabilities, protected veterans, persons of all ethnic backgrounds and religions according to their abilities. PDN-9c0db5fb-4964-4b39-bc12-da45478bc5f3
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Professional Diversity Network
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Help Desk - Deskside Support (Jr)
Help Desk - Deskside Support (Jr) is a Customer Service Help Desk Job at Quadrant located in Washington DC. Find other listings like Help Desk - Deskside Support (Jr) by searching Oodle for Customer Service Help Desk Jobs.
Help Desk - Deskside Support (Jr) is a Customer Service Help Desk Job at Quadrant located in Washington DC. Find other listings like Help Desk - Deskside Support (Jr) by searching Oodle for Customer Service Help Desk Jobs.