This listing was posted on Tip Top Job.
Associate Manager : Order Support
Location:
Brooklyn Park, MN
Description:
Working Location:MINNESOTA, BROOKLYN PARK Workplace Flexibility:Hybrid Are you looking for a company that cares about people's lives and health, including yours? Let's inspire healthier lives, together. Olympus, a leading medical technology company, has focused on making people's lives better for over 100 years. Our Purpose is to make people's lives healthier, safer, and more fulfilling. Our Core Values are reflected in all we do: Integrity : Empathy : Agility : Unity : Long:Term View We deliver on our purpose and our core values by staying True to Life. Job Description This position is responsible for managing a team of Order Support Representatives and Team Leads who support various types of order processing for Olympus customers sales representatives and other related departments. Job Duties: Manage a team of Order Support Reps and Team Leads.: Track,analyze and report on daily KPIs (orders processed pending new etc.) for individuals and for the entire team. Identify performance issues and address as needed. : Monitor quantity of requests from internal and external customers in multiple inboxes and direct Order Support Reps (OSR) from multiple Olympus locations to each inbox as required.: Ensure that team successfully completes all training as it relates to ERP/CRM and other systems.: Monitor and document performance of OSRs (includes daily KPIs data accuracy call quality email quality etc.). Highlight strengths and address issues as appropriate. Work with employees on professional development. : Serve as escalation for Order Support Team Leads by providing guidance and/or coordinating to find a solution with internal and external customers. Establish processes and solutions that fit within company policies procedures and guidelines. : Assist with the development and training of Customer and Sales Support training programs and continuous improvement for both new hires and on:going process changes. Additionally assist with the development updating and training as it pertains to corporate policies; J:Sox QSPs etc.: Other duties as assigned Job Qualifications Required: : Associates degree (or equivalent Customer Service Knowledge) or Military.: Minimum of 5 years of experience in a Customer Service Sales Support or supervisory position in a Customer Service Sales Support or Sales Operations environment is required.: Other Considerations (travel/hours availability etc.): Occasional overnight travel may be required; ability to independently travel as needed for training or meetings. Must be flexible to work all shifts which may include evenings weekends and holidays. Preferred: : Prioritizing and Organizing Work: Allocates time and attention based on what is the most important to achieve key goals and objectives; approaches work in an organized and systematic manner; effectively manages tasks information and requests redirects resources and activities to overcome setbacks and shortfalls. : Championing Customer Needs: Calls attention to issues that impact customer satisfaction; views thing from the perspective of customers; acting within corporate polices to promote a positive and timely customer experience. Consistently reviews electronic processes several times a day to ensure that system and processes or tools are functioning as expected. Will escalate and work with ITS as needed to resolve operating malfunctions to ensure customer satisfaction and that our organizational goals are met. : Using Computers and Technology: Adept at understanding vendor/customer processes and systems (EDI WAWF Lease) and other forms of technology related to his/her job; keeps up to date on technological changes; adapts work approach to keep pace with innovations in technology.: Strong organizational/time management skills Strong interpersonal skills.: Excellent detail/problem solving skills. : Ability to han
Posted:
May 14 on Tip Top Job
Visit Our Partner Website
This listing was posted on another website. Click here to open: Go to Tip Top Job
Important Safety Tips
- Always meet the employer in person.
- Avoid sharing sensitive personal and financial information.
- Avoid employment offers that require a deposit or investment.
To learn more, visit the Safety Center or click here to report this listing.
More About this Listing: Associate Manager : Order Support
Associate Manager : Order Support is a Executive Manager Job located in Brooklyn Park MN. Find other listings like Associate Manager : Order Support by searching Oodle for Executive Manager Jobs.
Associate Manager : Order Support is a Executive Manager Job located in Brooklyn Park MN. Find other listings like Associate Manager : Order Support by searching Oodle for Executive Manager Jobs.