This listing was posted on The Resumator.
IT Support Engineer
Location:
Greenville, SC
Description:
Essential Duties and Responsibilities: The Quick Fix Engineer’s purpose is to be the first connection to PTG for our customer’s needs. A successful quick fix engineer will answer phone calls quickly, perform consistent and thorough technical triage, solve MSP and CSP customer IT problems efficiently, and escalate tickets as needed swiftly with technical information included for the following engineer and correct data entry into ConnectWise Manage. Quick Fix engineers consistently and correctly support Windows OS, Office 365 and line of business applications. Perform related duties as assigned by supervisor Maintain compliance with all company policies and procedures Job Performance Metrics >50 Tickets Closed per Week >70% 1 Touch Ticket Closure >70% Same Day Ticket Closure >65% PTG Ticket Closures as a Quick Fix Team >97% Customer Satisfaction Education and/or Work Experience Requirements: Experience with Microsoft Networks, basic firewall experience, basic understanding of networking, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, basic Active Directory and Group Policy management, PowerShell, technical process and procedure documentation Excellent verbal and written communication skills, including ability to effectively communicate with internal and external customers Excellent computer proficiency (MS Office – Word, Excel and Outlook) Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices High school diploma or GED required Associate degree preferred Physical Requirements: Ability to safely and successfully perform the essential job functions including meeting qualitative and/or quantitative productivity standards. Ability to maintain regular, punctual attendance Must have a valid driver’s license Must be able to lift and carry up to 50 lbs. Must be able to talk, listen and speak clearly on telephone Powered by JazzHR
Company:
Palmetto Technology Group
Posted:
May 10 on The Resumator
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More About this Listing: IT Support Engineer
IT Support Engineer is a Technology IT Specialist Job at Palmetto Technology Group located in Greenville SC. Find other listings like IT Support Engineer by searching Oodle for Technology IT Specialist Jobs.
IT Support Engineer is a Technology IT Specialist Job at Palmetto Technology Group located in Greenville SC. Find other listings like IT Support Engineer by searching Oodle for Technology IT Specialist Jobs.